hello friends,
i m happy to inform you that in line with karnataka state
branch of national association for the blind the employment department of
national association for the blind india has started an outbond call centre
for tata teleservices at its head quarters at worli seaface in mumbai.at
present there are 10 vision impaired call centre executives who are
marketing various schemes of tata indicom in the northern part of the
country.the centre is making use of the same niel technology device by
softnet interactive pvt ltd.
currently each person is making average 100 calls per day .
with warm regards,
suhas karnik.
>From: "Viraj Kafle" <[EMAIL PROTECTED]>
>Reply-To: [email protected]
>To: <[email protected]>
>Subject: [AI] A device to 'hear' what they can't see
>Date: Fri, 4 May 2007 12:50:46 +0530
>
>Hello all,
>
>Could someone throw more light on the software mentioned in the article
>pasted below? Like what kind of data does it transfer and from where?
>
>Regards.
>
>
>http://www.hindustantimes.com/StoryPage/StoryPage.aspx?id=128e57ac-409b-441e-be69-d8788959ec65&ParentID=2428570e-1b22-497b-a09b-3812ade3db54&&Headline=Blind+see+light+at+call+centres
>
>A device to 'hear' what they can't see
>
>First Published: 00:00 IST(13/1/2007)
>
>A new technology now allows visually challenged to work shoulder to
>shoulder with people who have normal eyesight in the BPO industry.
>
>The technology NEIL (Navigation and Expert Interaction Logic) offers
>visually challenged a "talking companion", Shyam Kedare, who heads Softnet
>Interactive
>Private Limited that has conceptualised the new technique, said.
>
>The technology was utilised by the employment department of the National
>Association for the Blind (NAB) to impart call centre training to the
>visually
>impaired who were trained in marketing skills and later absorbed as
>telemarketing executives by Tata Teleservices, M Srinivas, Chief Employment
>Officer,
>NAB said.
>
>"Out of the 18 who were given training, eight were chosen for product
>training and use of software and six are finally working under Tata
>Teleservices'
>Drishti project," he said.
>
>The technology is simple. The software is used to transform coded data into
>voice format through a landline telephone instrument. The caller first
>listens
>to the information and then makes a call to the customer.
>
>The technology allows companies to map mainstream job workflows through a
>remote voice server and help the visually impaired person to access the
>information
>needed using the touchstone phone.
>
>Describing "Drishti Project as a pioneering effort by Tata Teleservices,
>Srinivas said the call centre which started functioning in September, 2005,
>has
>scripted a new chapter in the BPO world.
>
>This is for the first time in the country, the visually challenged have
>been employed to make outbound calls and not just telemarket product.
>
>On an average, a visually challenged person makes about 150 to 200 calls to
>Tata Teleservices' customers in Karnataka and Andhra Pradesh.
>
>"Tata Teleservices is happy with their performance and productivity,"
>Srinivas said.
>
>So far, 60 visually challenged people have benefitted from this programme,
>he said.
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