dear dinesh, you have told abot india's p.p.o. can you tell me if there are chances to add hindi in jfw. if so, how? ....drunsinha
On 6/29/07, Dinesh Kaushal <[EMAIL PROTECTED]> wrote: > After BPO & KPO, now comes PPO > June 28, 2007 > > You have heard about BPO (business process outsourcing) & KPO (knowledge > process outsourcing), but it's time now to add a new word to your > vocabulary: PPO. > > Coined by Alok Aggarwal, chairman of Evalueserve Inc, PPO means > person-to-person outsourcing. The US-based Aggarwal, who is the co-founder > of the global > research and analytics services firm, says offshoring is now beginning to go > mainstream and is touching the upper class and working class alike. > > "This is very reminiscent of 1991-92 when manufacturing in China and other > low-wage countries began to impact the lives of the rich and the not-so-rich > in developed countries," he says. > > Here's how: small offices, home businesses and even individuals are > utilizing PPO services everyday through various means such as online > tutoring and home > & landscape design services. Even invitation cards for weddings and other > parties, personal assistant secretarial services like scheduling > appointments > and maintaining calendars are now being outsourced. > > Many of these professionals work from their homes with a broadband > connection and given the low overhead, vendors and freelancers can charge > fairly low > rates. > > A few companies, such as Future Net (a subsidiary of the Alaphuza, > India-based Future Groups) are also experimenting with providing ancillary > and concierge > services from low-wage countries. > > In their model, the end-client registers on their website and agrees on a > price. Future Net then provides property deals for customers or for their > family > members and friends. Other services would include payments made to utility > service agencies, educational or other institutions; and purchase of simple > items such as movie tickets, personal computers, and electronics equipment. > > Apart from online tutoring, for instance, companies such as Transtutors, > Career Launcher, Educomp Datamatics, and Tutor Vista also offer one-on-one > "live" > homework assistance over the web and provide essay-writing guidance and help > with educational content. Most Indian tutors charge between $8 and $40 per > hour - a pittance by US standards. > > If you thought the PPO market is too small and hence insignificant, Aggarwal > has an answer. Individual contracts are often of low value - between $100 > and > $5,000 - but since the number of end consumers and small businesses is > enormous, the total addressable market in the US alone easily exceeds $20 > billion. > > Evalueserve's research and analysis shows that between April 2006 and March > 2007, the revenue from this sector was more than $250 million and it is > likely > to grow to over $2 billion by 2015 - a cumulative annual growth rate of > around 26 per cent. The growth rate, Aggarwal says, is likely to be much > more in > the future as many of these PPO offshoring trends are at the beginning of > their lifecycles. > > According to Evalueserve, PPO services follow two business models: the > direct interaction model where the individual client signs a contract > directly with > a vendor in a low-wage country, whose employees (tutors, admin etc) work on > a full-time or a part-time basis, or as sub-contractors. > > Since these contracts are of low monetary value, the individual client > cannot usually travel to the offshore location or perform a costly > due-diligence > process, and is therefore exposed to some risk. > > Although payments can be made through cheques or wire transfers, since the > cost of individual projects is fairly low, clients usually pay the vendors > with > credit cards, which can help offset some of this risk. > > The second is the online marketplace model where the vendors providing PPO > services enrol in an online marketplace by paying a monthly subscription fee > plus a fixed percentage of the revenue if they win the project through this > marketplace. So, when an individual client posts requirements for a new > project > to be conducted on the online marketplace, the marketplace communicates > these opportunities to the selected vendors and freelancers and requests > proposals > to be delivered to the client. > > The client then awards the work to the appropriate vendor depending on price > (which may be on a per hour or a fixed cost basis), delivery time and a > quality > score provided by other clients who have been served by this vendor. > > In this model, the online marketplace typically earns between 5 per cent and > 15 per cent of the contract price in return for an assurance of a minimum > service > level from the vendor, thereby reducing the risk for the client. > > Evalueserve's research estimates that there are currently more than 90 > online marketplaces on the World Wide Web and projects that they have > involve over > 500,000 vendors and freelance professionals who are providing these services > from low-wage countries. > > Some of the prominent online marketplaces are Guru.com (the largest > marketplace with more than 625,000 registered vendors and freelance > professionals), > California-based Elance.com, Florida-based RentACoder.com and > GetAFreeelancer.com, owned by Sweden-based Innovateit. > > http://www.rediff.com/money/2007/jun/28bpo.htm > > > To unsubscribe send a message to [EMAIL PROTECTED] with > the subject unsubscribe. > > To change your subscription to digest mode or make any other changes, please > visit the list home page at > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in > To unsubscribe send a message to [EMAIL PROTECTED] with the subject unsubscribe. 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