You are right Amar. Many times, I requested for chequebook from Dena bank,
Jogeshwari West Branch, Mumbai. in person, through telephone as well as
through emails. Despite submitting both the circulars, they are denying me
chequebook facility.
Here I am pasting the text of the brief email which I sent a month ago.
Due to privacy and security concerns, I deleted my account number after
pasting.
Tuesday, November 03, 2015 1:42 PM
subject: Reg. issuance of cheque book
Dear Branch Manager of Jogeshwari West,
Please recall our telephonic conversation which I had with you today at
around 12:00 pm wherein you expressed your inability to issue chequebook for
me due to my visual impairment and also because I use thumb impression for
signature.
You are requested to go through the RBI and IBA circulars in this regard
which I attached with this email for your perusal and let me know your
decision as soon as possible.
On the basis of the attached circulars, I availed ATM/debit card in the
year 2009 and, I am using internet banking from the year 2011 effectively. I
mentioned this fact in our telephonic conversation as well.
I would like to bring to your attention that despite the use of electronic
payment methods, Wherever the question of paying EMI's and opening demat
account arises all concerned agencies demand PDC's (post dated cheques) and
cancellation cheque(s). As a customer of your branch, I cannot be
deprived these fundamental financial rights.
Please do the needful as soon as possible.
Yours faithfully,
SANJAY L.,
Ac. No.----------
Mobile: 9969636745
----- Original Message -----
From: "Amar Jain" <amarjain2...@gmail.com>
To: "accessindia" <accessindia@accessindia.org.in>
Sent: Monday, December 07, 2015 4:40 PM
Subject: [Bulk] Re: [AI] request to send bank letter or g.o. regarding
issueing of a.t.m. cards to the visually disabled persons regarding
Dear Shankar: refer RBI circular dated 4 June 2008 and IBA circular
dated 18 November 2008. Simple google search will get you both.
Dear Sazid: if it is an undertaking to say that I take all
responsibilities or liabilities for the chequebook, then my advice is
not to give anything of such nature. Commercially and legally
speaking, banks owe us the same liabilities as it would to its any of
the other customers. It is clearly lack of attention of management
which has lead to lack of proper training to employees for delivery of
services to persons with disabilities in line with the norms.
RBI and IBA are now not willing to do anything as they have already
issued circulars (based on personal experience), so fighting for
proper implementation remains our challenge. If you wish, then you can
write a well drafted e-mail to the Chairman and seek a response as to
why they want additional letter.
Regards,
--
Amar Jain.
Website: www.amarjain.com
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Register at the dedicated AccessIndia list for discussing accessibility of
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Disclaimer:
1. Contents of the mails, factual, or otherwise, reflect the thinking of the
person sending the mail and AI in no way relates itself to its veracity;
2. AI cannot be held liable for any commission/omission based on the mails sent
through this mailing list..
