Yes, thanks to everybody who participated in campaign. Yesterday I also received mail from their side which I am forwarding to all of you.
Thank you Regards Sonu From: [email protected] [mailto:[email protected]] Sent: Friday, December 18, 2015 5:43 PM To: Sonu Golkar Subject: Re: Urgent action require! Dear Sir, We acknowledge the email addressed to the Chairman. We have forwarded your email to the concerned authorities. Regards, EXECUTIVE SECRETARY TO CHAIRMAN From: "Sonu Golkar" <[email protected]> To: <[email protected]> Date: 12/18/2015 02:44 PM Subject: Urgent action require! _____ Dear Madam, Recently SBI has introduced CAPTCHHA in its net banking. As a rule, the transactions are OTP based, and so appending CAPTCHHA to log in seems one more additional layer of security to protect the customers and the bank from frauds. Be it as it may, you would surely appreciate that being visual, CAPTCHHA makes the internet banking totally inaccessible for the blind customers. So, we call upon you to keep your internet banking which is one of the most accessible products in the industry, as such, and introduce an alternative arrangement for the blind customers. It would also comply with WCAG2 guidelines for accessibility. OTP is the most suitable alternative, I think, as the mobile number of the customer is already registered with SBI and OTP is already generated for post log in transactions. So, providing OTP after keying in username and password by the blind customer would take care of accessibility. IRCTC, indian railway's ticket booking site is already doing authentication by OTP in case of blind users. Please do take urgent and immediate steps in this directions as by keeping blind customers out of its internet banking, SBI is violating not only their fundamental rights but is also militating against financial inclusion. Hope to see results soon. Thank you Regards Sonu --- Disclaimer --- The information in this mail is confidential and is intended solely for addressee. Access to this mail by anyone else is unauthorised. Copying or further distribution beyond the original recipient may be unlawful. Any opinion expressed in this mail is that of sender and does not necessarily reflect that of State Bank group.--- Register at the dedicated AccessIndia list for discussing accessibility of mobile phones / Tabs on: http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in Search for old postings at: http://www.mail-archive.com/[email protected]/ To unsubscribe send a message to [email protected] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list..
