dear friends,
today I have login and it is properly working in its previous manner.
congratulate to all `who did effert in any kind of manner.



On 12/18/15, Vyas Gajendra <[email protected]> wrote:
> i sent the following mail to sbi.
> gajendra vyas
> ----- Original Message -----
> From: Vyas Gajendra
> To: a g m s b i complaint
> Cc: [email protected]
> Sent: Saturday, December 19, 2015 11:25 AM
> Subject: captchha in net banking
>
>
> here is gajendra vyas holding accounts with sbi. my account no. is
> 10307665590 . i am a blind person . we thousands of blind customers use net
> banking with help of screen reader .
> now captchha is introduced in log in ,that makes net banking impossible for
> the blind . actually captchha is to prevent machine operation , but in net
> banking nothing can be performed with machine . till to day no fraud
> happened without captchha , and captchha is no surity of safety .it will
> compel blind customers to look for other accessible net banking available in
> the market .
> So, we call upon you to keep your internet banking which is one of the most
> accessible products in the industry, as such, and introduce an alternative
> arrangement for the blind customers.
> It would also comply with WCAG2 guidelines for accessibility.
>
> OTP is the most suitable alternative, I think, as the mobile number  of the
> customer is already registered with SBI and OTP is already generated for
> post log in transactions.
> So, providing OTP after keying in username and password by the blind
> customer would take care of accessibility.
>
> IRCTC, indian railway's ticket booking site is already doing authentication
> by OTP in case of blind users.
>
> Please do take urgent and immediate steps in this directions as by keeping
> blind customers out of its internet banking, SBI is violating not only their
> fundamental rights but is also militating against financial inclusion.
>
> Hope to see results soon.
> gajendra vyas
> phone : 079-30127030
> mobile : 9427065866
>
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-- 






With best regards,
Ramdas shivhare,
asst. Manager (prob)-State bank of Patiyala,
office: 32-33, Nehru Place, Delhi 110019,
email [email protected],
skype ID ramdas.shivhare,
mobile +919968244896,



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