today, bank of baroda released internal circular about banking services to VI customers. Important features are these. 1. Cheques can be issued only for specific purpose like loan payment or any genune requirements by other institutions like LIC or NPS etc and manager should issue marking the same purpose. 2. Cash withdrawal witness is compulsory and witness can be either another customer of that branch or any other branch official apart from cashier who will release the funds. 3. Locker and ATM should be provided and guidelines related to lockers are stipulated clearly. 4. No mention about mobile and net banking for us and the irony is i only train my home loan customers of these usage methods from back-office more than their base branch officials.
On 4/4/18, sampath raj rao <sampath.4...@gmail.com> wrote: > Hi Mohit sir, but on the day I went with my dad who also had his > salary a/c in that same branch and inspite I saying that he too has an > account their the manager neglected my saying and was asking to bring > my mum and got her sign somewhere in a ledger before encashing... > > > > On 4/4/18, Hozefa Tambawala <starh...@gmail.com> wrote: >> Hi, >> >> Very nice initiative is going on. >> >> I am holding account in Citibank and enjoying all of the services. >> >> At first they are not willing to provide me online banking services, >> debit card and cheque book facility but after having word with the HR >> of my company she was able to convince them. >> >> Still they denied me the cheque book saying that this is to keep your >> account safe. >> >> Finally, I taken up this issue to the banking ombudsmen and they >> assist me in getting the cheque book. >> >> On 4/3/18, Prashant Naik <pran...@gmail.com> wrote: >>> Hi, >>> >>> >>> >>> In addition to above IBA advise on webpage to banks, BCSBI has also asked >>> banks to have webpage on policies for customers with disabilities in its >>> January 2018, revised Banking Codes and Standards Board of India (BCSBI). >>> >>> >>> >>> BCSBI after due deliberations with Banks, IBA & RBI has come out with >>> revised “Code of Bank’s Commitment to Customers- January 2018”, which is >>> to >>> be effected from January 2018. Most of the banks have adopted this code >>> on >>> customer commitment. >>> >>> >>> >>> Below is an extracted key info related to Persons with Disabilities >>> customers from BCSBI Code. >>> >>> >>> >>> Page 5 has following commitment from banks. >>> >>> Under point 2.1.2 Right to Transparency, Fair and Honest Dealing >>> >>> f. Displaying on our website our policies on - >>> >>> ix. Facilities for senior citizens and differently abled persons. >>> >>> >>> >>> Pages 54 to 56 has following commitment from banks. >>> >>> 11. SENIOR CITIZENS AND DIFFERENTLY ABLED PERSONS >>> >>> a. We will make our best efforts to make it easy and convenient for our >>> special customers like senior citizens, differently abled and illiterate >>> persons to bank with us. This will include making convenient policies, >>> products and services for such applicants and customers. >>> >>> b. We will endeavour to develop systems and procedures to improve access >>> to >>> banking services by you. >>> >>> c. We will endeavour to make physical access to our branches and ATMs >>> convenient to you. We will endeavour to provide ramps and hand railings >>> at >>> bank branches and ATMs to make it easier for senior citizens and >>> differently abled persons to access various banking facilities. >>> >>> d. We will sensitise our staff interacting with you to assist you in >>> carrying out your banking transactions. >>> >>> e. In addition to all the other commitments made in this Code: >>> >>> i. We will accord due priority to you. We will endeavour to provide you >>> personalized services for banking transactions and redressal of >>> grievances. >>> >>> ii. We will endeavour to provide seating arrangements in the banking >>> hall. >>> >>> iii. We will endeavour to provide you our services through a Single >>> Window >>> mechanism. >>> >>> iv. We will permit withdrawal of your funds, up to limits set by you, by >>> persons authorized by you on production of the authorization letter and >>> passbook. >>> >>> v. We will endeavour to provide ‘Doorstep’ banking (pick up of cash / >>> instruments for credit to the account or delivery of cash / demand drafts >>> against issue of cheque / requisition in writing) in special >>> circumstances >>> like ill health, inability to come to the branch, etc. >>> >>> For senior citizens more than 70 years of age and differently abled or >>> infirm persons (having medically certified chronic illness or disability) >>> including those who are visually impaired, we will make concerted effort >>> to >>> provide door step banking for basic banking facilities such as pick up of >>> cash and instruments against receipt, delivery of demand drafts, >>> submission >>> of KYC documents and Life Certificate at the premises / residence of such >>> customers. >>> >>> vi. We will issue a pension slip to you (pensioners) containing details >>> of >>> the pension credited to your account. >>> >>> vii. We will endeavour to arrange to disburse the pension at the >>> doorstep, >>> in special circumstances. >>> >>> viii. We will accept the Life Certificate that is required to be >>> submitted >>> by you (pensioners) at any branch of our bank by maintaining centralized >>> data for the same. >>> >>> ix. We will guide relatives / parents of disabled persons on how to >>> appoint >>> a legal guardian, under the National Trust Act, 1999, for disabled >>> persons >>> with autism, cerebral palsy, mental retardation and multiple disabilities >>> who can then open and operate accounts for such persons. >>> >>> x. We will ensure that all the banking facilities such as cheque book >>> facility, ATM facility, net banking facility, locker facility, retail >>> loans, credit cards etc., are invariably offered to the visually >>> challenged >>> without any discrimination. >>> >>> xi. We will render all possible assistance to the visually challenged for >>> availing various banking facilities. >>> >>> xii. We will endeavour to arrange regular meetings so that you may voice >>> your concerns and benefit from collective experience. >>> >>> >>> >>> Download original code document in pdf format from >>> https://talkingatmindia.org/Download.aspx?name=CBCC2018.pdf >>> >>> Or >>> >>> www.bcsbi.org.in >>> >>> >>> >>> Regards >>> >>> Prashant Naik >>> >>> On Tue, Apr 3, 2018 at 8:15 PM, Mohit Gupta <mohitchan...@gmail.com> >>> wrote: >>> >>>> banks usually don't incash cheques without any vitnus for persons with >>>> blindness. >>>> >>>> On 4/3/18, sampath raj rao <sampath.4...@gmail.com> wrote: >>>> > Hi, ICICI is a bit head ache, even I too faced problem when I tried to >>>> > encash a cheque which was thumb impressed in front of their officials >>>> > but the manager never accepted for its clearance without my mother's >>>> > presence even though the account was in Either or surviver mode of >>>> > operation... >>>> > I had no time as it was during money demonetary period and I was in >>>> > need of money for my wedding expense... >>>> > How about the experience of VIPs in ICICI? >>>> > If this is how we are treated in all ICICI branches, then we need to >>>> > take some appropriate step... >>>> > >>>> > >>>> > >>>> > On 4/3/18, Mahesh S. Panicker <maheshspanic...@gmail.com> wrote: >>>> >> Hi all, >>>> >> A significant development indeed. I am currently involved in a a bit >>>> >> of a struggle with ICICI Bank for a credit card. I applied online, >>>> >> was >>>> >> found eligible, but when the executive came to collect the documents, >>>> >> there was a problem. They said without signature they can't take the >>>> >> documents. I told him about the RBI circular and eventually convinced >>>> >> him to take the documents. Afterwords I spoke to the concerned >>>> >> officer >>>> >> who initially told him not to collect the documents and she said they >>>> >> will process the application. However, they seem to be sitting on the >>>> >> application. When I tried checking the status of the application, I >>>> >> was told by the customercare that the document details are not >>>> >> available. So they are neither denying me, nor accepting. How do I >>>> >> deal with such a situation? I have noted ICICI is not in the list of >>>> >> 10 banks that have already implemented this particular step... >>>> >> >>>> >> On 4/3/18, George Abraham <geo...@eyeway.org> wrote: >>>> >>> Wonderful development! A significant step in the right direction! >>>> >>> Well >>>> >>> done! >>>> >>> >>>> >>> -----Original Message----- >>>> >>> From: AccessIndia [mailto:accessindia-boun...@accessindia.org.in] On >>>> >>> Behalf >>>> >>> Of Prashant Naik >>>> >>> Sent: Tuesday, April 3, 2018 12:53 AM >>>> >>> To: accessindia >>>> >>> Subject: [AI] Banking services for customers with disabilities >>>> >>> >>>> >>> Dear List, >>>> >>> >>>> >>> >>>> >>> >>>> >>> There is a positive update on denial of banking services to visually >>>> >>> impaired customers. >>>> >>> >>>> >>> >>>> >>> >>>> >>> In December 2017, Indian Banks Association (IBA) issued a letter to >>>> >>> its >>>> >>> member banks’ chief executives with a request to add a webpage on >>>> >>> their >>>> >>> respective Bank’s Corporate Websites & also making available copy of >>>> >>> ‘Bankers’ Guide for Customers with Disabilities’ on the website. >>>> >>> >>>> >>> >>>> >>> >>>> >>> This is an outcome of advocacy and lobbying with IBA as part of IBA >>>> >>> Working >>>> >>> Group on Banking Facilities for Persons with Special Needs. Our >>>> moderator >>>> >>> Harish Kotian, Kanchan Pamnani, Ketan Kothari and Dr. Sam >>>> >>> Taraporevala >>>> >>> are >>>> >>> part of the working group. I am part of all the meetings as my >>>> >>> bank’s >>>> >>> representative with good understanding of both banks and visually >>>> >>> impaired >>>> >>> perspective. Working group/committee also has many bankers from >>>> >>> different >>>> >>> banks. >>>> >>> >>>> >>> >>>> >>> >>>> >>> Considering banking services denial is mainly an awareness issue >>>> >>> with >>>> >>> bankers (branch staff) due to their lack of knowledge on various >>>> >>> policies, >>>> >>> acts and circulars, one of the solution suggested by us was >>>> >>> circulation >>>> >>> of >>>> >>> webpage template for Bank Websites along with Bankers’ Guide. The >>>> >>> template >>>> >>> to be used as a Model document by the banks. Banks may provide a >>>> >>> link >>>> to >>>> >>> this page on its home page and name it appropriately such as >>>> >>> “Inclusive >>>> >>> Banking” or “Banking Facilities for Persons with Special Needs” or >>>> >>> “Accessible & Inclusive Banking”. >>>> >>> >>>> >>> >>>> >>> >>>> >>> Harish, Kanchan, Ketan, Dr. Sam and I have worked significantly in >>>> >>> developing webpage template for IBA and compilation of all the >>>> >>> banking >>>> >>> related circulars, acts, rules, etc. as a guide for bankers. >>>> >>> >>>> >>> >>>> >>> >>>> >>> It’s good to see more than 10 banks have implemented this solution >>>> >>> as >>>> on >>>> >>> date. >>>> >>> >>>> >>> >>>> >>> >>>> >>> This may help us a lot as in case of denial we can request bank >>>> >>> staff >>>> to >>>> >>> check his/her bank’s website where information related to his/her >>>> bank’s >>>> >>> commitment to serve disabled without discrimination is mentioned. >>>> >>> Page >>>> >>> also >>>> >>> have internal circular numbers, talking ATM list, grievance contact >>>> >>> information, web accessibility commitment and bankers’ guide book. >>>> >>> I >>>> >>> have >>>> >>> worked extensively in 2016 & 2017 in compiling bankers guide book >>>> >>> with >>>> >>> multiple versions and updations. Happy to see finally it’s approved >>>> >>> by >>>> >>> IBA >>>> >>> committee and made available by banks for download. >>>> >>> >>>> >>> >>>> >>> >>>> >>> Below is a list of banks and direct links to the page “Services for >>>> >>> Persons >>>> >>> with Disabilities” >>>> >>> >>>> >>> >>>> >>> >>>> >>> Punjab National Bank - Services for Customers with Disabilities >>>> >>> >>>> >>> https://www.pnbindia.in/Services-for-Customers-with-Disabilities.html >>>> >>> >>>> >>> >>>> >>> >>>> >>> Corporation Bank - Services for Customers with Disabilities >>>> >>> >>>> >>> https://corpbank.com/node/134534 >>>> >>> >>>> >>> >>>> >>> >>>> >>> Bank of Baroda - Services for Customers with Disabilities >>>> >>> >>>> >>> https://www.bankofbaroda.com/services-for-customers-with- >>>> disabilities.htm >>>> >>> >>>> >>> >>>> >>> >>>> >>> Vijaya Bank - Banking Facilities for Customers with disabilities >>>> >>> >>>> >>> https://www.vijayabank.com/Help-Desk/Banking-Facilities- >>>> for-Customers-with-disabilities >>>> >>> >>>> >>> >>>> >>> >>>> >>> Andhra Bank - Banking Facilities for persons with special needs >>>> >>> >>>> >>> https://www.andhrabank.in/english/Banking-Facilities- >>>> for-Persons-with-Special-Needs.aspx >>>> >>> >>>> >>> >>>> >>> >>>> >>> Syndicate Bank - Banking Facilities for Persons with Special Needs >>>> >>> >>>> >>> https://www.syndicatebank.in/english/FacilitiesforPersonswithSpecia >>>> lNeeds.aspx >>>> >>> >>>> >>> >>>> >>> >>>> >>> Yes Bank - Services For Customers With Disabilities >>>> >>> >>>> >>> https://www.yesbank.in/services-for-customers-with-disabilities >>>> >>> >>>> >>> >>>> >>> >>>> >>> Citibank India – PDF file Services for customers with disabilities >>>> >>> >>>> >>> https://www.online.citibank.co.in/portal/pdf/Services-for- >>>> Customers-with-Disabilities.pdf >>>> >>> >>>> >>> >>>> >>> >>>> >>> Bandhan Bank – services for customers with disabilities >>>> >>> >>>> >>> https://www.bandhanbank.com/Disabilities.aspx >>>> >>> >>>> >>> >>>> >>> >>>> >>> HDFC Bank – PDF file Bankers' guide for customers with special >>>> >>> needs >>>> and >>>> >>> PWD - HDFC Bank >>>> >>> >>>> >>> https://www.hdfcbank.com/assets/pdf/bankers_guide.pdf >>>> >>> >>>> >>> >>>> >>> >>>> >>> UCO bank – PDF file Bankers’ Guide >>>> >>> >>>> >>> https://www.ucobank.com/pdf/BANKERS%27%20GUIDE.pdf >>>> >>> >>>> >>> >>>> >>> >>>> >>> Kotak Mahindra bank - PDF file List of branches which have ramp >>>> >>> >>>> >>> https://www.kotak.com/content/dam/Kotak/Customer-Service/ >>>> Important-Customer-Information/List-of-Branches- >>>> with-Ramps/list-of-branches-with-ramps.pdf >>>> >>> >>>> >>> >>>> >>> >>>> >>> Banks need to put more efforts on awareness through regular emails >>>> >>> and >>>> >>> internal publications. Also, IBA needs to do follow up with banks >>>> >>> for >>>> >>> implementation of webpage and updation of old circulars on banking >>>> >>> facilities for visually challenged and removal of discriminatory >>>> >>> procedures. >>>> >>> We can spread above development for better reach in our community. >>>> >>> We >>>> >>> have >>>> >>> to be well informed before visiting bank branch for banking >>>> >>> services. >>>> >>> >>>> >>> >>>> >>> Visit https://talkingatmindia.org/Resources.aspx page regularly for >>>> >>> updated >>>> >>> info on more banks with webpage on services for customers with >>>> >>> disabilities >>>> >>> and banking circulars as well as to download Indian Banks >>>> >>> Association >>>> >>> Bankers's Guide 2017. >>>> >>> >>>> >>> Kind regards, >>>> >>> >>>> >>> Prashant Naik >>>> >>> >>>> >>> 9967968881 >>>> >>> >>>> >>> >>>> >>> >>>> >>> Search for old postings at: >>>> >>> http://www.mail-archive.com/accessindia@accessindia.org.in/ >>>> >>> >>>> >>> To unsubscribe send a message to >>>> >>> accessindia-requ...@accessindia.org.in >>>> >>> with the subject unsubscribe. >>>> >>> >>>> >>> To change your subscription to digest mode or make any other >>>> >>> changes, >>>> >>> please >>>> >>> visit the list home page at >>>> >>> http://accessindia.org.in/mailman/listinfo/accessindia_ >>>> accessindia.org.in >>>> >>> >>>> >>> >>>> >>> Disclaimer: >>>> >>> 1. Contents of the mails, factual, or otherwise, reflect the >>>> >>> thinking >>>> of >>>> >>> the >>>> >>> person sending the mail and AI in no way relates itself to its >>>> veracity; >>>> >>> >>>> >>> 2. AI cannot be held liable for any commission/omission based on the >>>> >>> mails >>>> >>> sent through this mailing list.. >>>> >>> >>>> >>> >>>> >>> >>>> >>> >>>> >>> >>>> >>> Search for old postings at: >>>> >>> http://www.mail-archive.com/accessindia@accessindia.org.in/ >>>> >>> >>>> >>> To unsubscribe send a message to >>>> >>> accessindia-requ...@accessindia.org.in >>>> >>> with the subject unsubscribe. >>>> >>> >>>> >>> To change your subscription to digest mode or make any other >>>> >>> changes, >>>> >>> please >>>> >>> visit the list home page at >>>> >>> http://accessindia.org.in/mailman/listinfo/accessindia_ >>>> accessindia.org.in >>>> >>> >>>> >>> >>>> >>> Disclaimer: >>>> >>> 1. Contents of the mails, factual, or otherwise, reflect the >>>> >>> thinking >>>> of >>>> >>> the >>>> >>> person sending the mail and AI in no way relates itself to its >>>> veracity; >>>> >>> >>>> >>> 2. AI cannot be held liable for any commission/omission based on the >>>> >>> mails >>>> >>> sent through this mailing list.. >>>> >>> >>>> >> >>>> >> >>>> >> -- >>>> >> Dr. Mahesh S. Panicker >>>> >> Assistant Professor, >>>> >> Department of Political Science, >>>> >> Lady Shri Ram College for Women, >>>> >> Lajpat Nagar >>>> >> New Delhi 110024 >>>> >> >>>> >> >>>> >> >>>> >> >>>> >> Search for old postings at: >>>> >> http://www.mail-archive.com/accessindia@accessindia.org.in/ >>>> >> >>>> >> To unsubscribe send a message to >>>> >> accessindia-requ...@accessindia.org.in >>>> >> with the subject unsubscribe. >>>> >> >>>> >> To change your subscription to digest mode or make any other changes, >>>> >> please >>>> >> visit the list home page at >>>> >> http://accessindia.org.in/mailman/listinfo/accessindia_ >>>> accessindia.org.in >>>> >> >>>> >> >>>> >> Disclaimer: >>>> >> 1. Contents of the mails, factual, or otherwise, reflect the thinking >>>> >> of >>>> >> the >>>> >> person sending the mail and AI in no way relates itself to its >>>> >> veracity; >>>> >> >>>> >> 2. AI cannot be held liable for any commission/omission based on the >>>> mails >>>> >> sent through this mailing list.. >>>> >> >>>> > >>>> > >>>> > >>>> > >>>> > Search for old postings at: >>>> > http://www.mail-archive.com/accessindia@accessindia.org.in/ >>>> > >>>> > To unsubscribe send a message to >>>> > accessindia-requ...@accessindia.org.in >>>> > with the subject unsubscribe. >>>> > >>>> > To change your subscription to digest mode or make any other changes, >>>> please >>>> > visit the list home page at >>>> > http://accessindia.org.in/mailman/listinfo/accessindia_ >>>> accessindia.org.in >>>> > >>>> > >>>> > Disclaimer: >>>> > 1. Contents of the mails, factual, or otherwise, reflect the thinking >>>> > of >>>> the >>>> > person sending the mail and AI in no way relates itself to its >>>> > veracity; >>>> > >>>> > 2. AI cannot be held liable for any commission/omission based on the >>>> mails >>>> > sent through this mailing list.. >>>> > >>>> >>>> >>>> -- >>>> Thanks and Regards, >>>> Mohit Gupta. >>>> Rajasthan. >>>> >>>> >>>> >>>> >>>> Search for old postings at: >>>> http://www.mail-archive.com/accessindia@accessindia.org.in/ >>>> >>>> To unsubscribe send a message to >>>> accessindia-requ...@accessindia.org.in >>>> with the subject unsubscribe. >>>> >>>> To change your subscription to digest mode or make any other changes, >>>> please visit the list home page at >>>> http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in >>>> >>>> >>>> Disclaimer: >>>> 1. Contents of the mails, factual, or otherwise, reflect the thinking of >>>> the person sending the mail and AI in no way relates itself to its >>>> veracity; >>>> >>>> 2. AI cannot be held liable for any commission/omission based on the >>>> mails >>>> sent through this mailing list.. >>>> >>> >>> >>> >>> Search for old postings at: >>> http://www.mail-archive.com/accessindia@accessindia.org.in/ >>> >>> To unsubscribe send a message to >>> accessindia-requ...@accessindia.org.in >>> with the subject unsubscribe. >>> >>> To change your subscription to digest mode or make any other changes, >>> please >>> visit the list home page at >>> http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in >>> >>> >>> Disclaimer: >>> 1. Contents of the mails, factual, or otherwise, reflect the thinking of >>> the >>> person sending the mail and AI in no way relates itself to its veracity; >>> >>> 2. AI cannot be held liable for any commission/omission based on the >>> mails >>> sent through this mailing list.. >>> >> >> >> -- >> "Life is like a piano. >> White keys are happy moments >> & Black keys are sad moments. >> But remember both keys are played together to give sweet music." >> >> "Focus on your abilities, not your disability." >> >> Follow me on Facebook: >> https://www.facebook.com/starhoze >> >> Skype ID: >> star.hoze >> >> Warm Regards, >> Hozefa... >> >> >> >> >> Search for old postings at: >> http://www.mail-archive.com/accessindia@accessindia.org.in/ >> >> To unsubscribe send a message to >> accessindia-requ...@accessindia.org.in >> with the subject unsubscribe. >> >> To change your subscription to digest mode or make any other changes, >> please >> visit the list home page at >> http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in >> >> >> Disclaimer: >> 1. Contents of the mails, factual, or otherwise, reflect the thinking of >> the >> person sending the mail and AI in no way relates itself to its veracity; >> >> 2. AI cannot be held liable for any commission/omission based on the mails >> sent through this mailing list.. >> > > > > > Search for old postings at: > http://www.mail-archive.com/accessindia@accessindia.org.in/ > > To unsubscribe send a message to > accessindia-requ...@accessindia.org.in > with the subject unsubscribe. > > To change your subscription to digest mode or make any other changes, please > visit the list home page at > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in > > > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of the > person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > -- nothing is difficult unless you make it appear so. r. aravind, Assistant manager Department of sales bank of baroda specialised mortgage store, Chennai. mobile no: +91 9940369593, 9710945613. email id : aravind_...@yahoo.com, aravind.andhrab...@gmail.com. Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ To unsubscribe send a message to accessindia-requ...@accessindia.org.in with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list..
