If i generate a virtual credit card using net safe, the generated card is shown 
as an image and is inaccessible. I have to go the card history feature to find 
details about my virtual card. I do not know if their netsafe app is accessible 
on any platform. 
The pdf forms in their customer center are not true forms so are hard to fill. 
In phone banking, i need to validate my credit card if i call from a phone that 
is not registered. The ivr timesout too quickly such that entering the digits 
is a pain.
Pranav

> On 21-Jun-2018, at 10:52 PM, Amar Jain <[email protected]> wrote:
> 
> Noted Alok. Have you got yourself their braille enabled debit card? HDFC has 
> many, but it only works with those cards.
> 
> Thank you.
> 
> Regards,
> Amar Jain
> 
> Sent from my iPhone
> 
>> On 21-Jun-2018, at 8:33 PM, Alok Kaushik <[email protected]> wrote:
>> 
>> Hi  Amar,
>> When we try to download historical statements, i.e. any statement older than 
>> six months, it asks for a captcha text to be entered. This captcha does not 
>> have any audio option as well. Of course this feature is reached after 
>> login, so need for a captcha at that stage does not sound very logical. I 
>> have been using HDFC net  banking for many years now and this post-login 
>> captcha was not there earlier.
>> 
>> When we try to view tax credit statement through net banking, it asks for 
>> captcha text to be entered. This is also after login, so not very logical. 
>> Also, once the user is redirected to  traces website, there is one more 
>> captcha to deal with anyway.
>> 
>> Another  issue that comes  up at times when I visit the branch is that in 
>> case of signature mismatch they say that their system does not display the 
>> photograph of the account holder, so it is difficult for them to verify. 
>> This  is the case when people at the branch know me well enough. They 
>> eventually do the work after some persuasion but the need to persuade 
>> frequently is anyway there. If their system does not display the photograph 
>> of the account holder, it is worth considering  having it there. This is 
>> based on the information provided by a branch official.
>> 
>> More and  more ATMs are now becoming talking ATMs. I  have noticed that many 
>> SBI, ICICI, and other bank ATMs have become widely accessible. However, HDFC 
>> Bank seems to be lagging on that front.
>> 
>> Thanks.
>> Alok
>> 
>> -----Original Message-----
>> From: AccessIndia [mailto:[email protected]] On Behalf 
>> Of Amar Jain
>> Sent: 21 June 2018 19:21
>> To: [email protected]
>> Subject: [AI] HDFC Bank customers: list your challenges by this weekend
>> 
>> Dear All,
>> 
>> I have a meeting early next week with senior people of the bank. List down 
>> all specific challenges attached to disabilities vs. products and services 
>> of the bank. This needs to happen by Sunday.
>> 
>> Regards,
>> Amar Jain
>> 
>> Sent from my iPhone
>> 
>> 
>> 
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