I have an account with HDFC Bank. I use their credit card and debit cards too. Their mobile banking app is also accessible. In fact I do all my banking with them through the app. Working very well so far.
-----Original Message----- From: AccessIndia [mailto:[email protected]] On Behalf Of john clayton Sent: Friday, June 22, 2018 8:23 PM To: AccessIndia: a list for discussing accessibility and issues concerning the disabled. Subject: Re: [AI] HDFC Bank customers: list your challenges by this weekend Hi, Whilst I do not use hdfc bank or any of its services and so can not answer amars questions (give feedback), @Lyngdoh, wow, seriously just so you know, that kind of a mail/ letter will probably be used as fuel on winter nights or a direct trash bin click. Just so you know, that is no way to get anything done at least nothing productive. I understand your frustrations considering I have been am in the same boat,but a firm but polite letter/email with the problems you are facing, with the details on how they can be solved and how many others would benefit would work far much more than any threat. If they are inclined to an email with suggestion on how to get the issues resolved thatis polite will work else anything you say or do wont get the wheels spinning. Cheers, P.S. Amar I have been considering opening an account with hdfc anyway, so something like this is good to see. On 22 June 2018 at 13:24, Lyngdoh <[email protected]> wrote: > Hi > > HDFC Net banking is not so accessible with JAWS. I have to switch > between NVDA and Jaws to activate some of the links like Fund > Transfer, etc. > Also their app is not so accessible right from the log in page. I used > it for one day and I uninstalled it. > I also wrote to them on 30th Nov 2017 complaining about accessibility > issues in internet banking change password process. I am not sure > whether they have addressed this issue or not, though I have received > their reply assuring me that the issue will be addressed. Probably I > will check later in the day. I am pasting that mail below. > > Hi Team, > > It is very sad for me as one of your faithful customer to have > experienced such a humiliating treatment from your end. Though I have > been using HDFC Net Banking for the past 3 years without much > accessibility issues, I have come to notice since past few months that > you have changed the security features while changing password (When I > use the forgot password link). > I don't know why you people are so careless and do not think of the > blind customers whenever you make any changes in your web page. > Probably you have less > sensitive people managing the website coupled with unqualified > programmers who do not know the basics of writing accessible websites > for all. > I expect a change in your page and to be able to use net banking again > as smoothly as possible. This is not a joke to have to write to you in > this time of the night, but I can't help myself just to plant some > sense into your brains. > Though I understand that security of ones account is of high > importance, yet you should also understand that I also need to use it > efficiently and without having to depend on anyone else for changing > my password any time when I feel like. Why can't you understand that > taking someones help for such a sensitive thing is of great security > threat to me? And do I need to tell you about it? > Please address this issue on a high priority basis and immediately. > You can reach me on my registered number 9686046947 or reply to this mail. > Please do it ASAP before I escalate to higher authorities in the > government and please know that once I do that, you will be in trouble > for having discriminated visually impaired customers by not keeping in > mind our problems while you make any changes in your Net banking > website. > > > On 6/22/18, Zoher Kheriwala <[email protected]> wrote: > > Dear Amar, – credit card statement in PDF format is also in > > accessible > with > > screen readers thank you > > > > Sent from my iPhone > > > >> On 22-Jun-2018, at 10:02 AM, Ajay Minocha <[email protected]> > wrote: > >> > >> Website isn't really accessible with jaws. > >> > >> Also, as Alok said, there are a lot of unnecessary Captchas. > >> > >> Also, I am able to use their app but generating statements is a > >> pain even in the app without any captcha. > >> > >> Cheers, > >> Ajay > >> > >>> On 22/06/2018, Amar Jain <[email protected]> wrote: > >>> Pranav, > >>> > >>> Please whats app your contact, I haven’t played with virtual cards > much, > >>> so > >>> will call you from there in case of issues. Mobile: 9892622230. > >>> > >>> Sent from my iPhone > >>> > >>>> On 22-Jun-2018, at 6:19 AM, Pranav Lal <[email protected]> wrote: > >>>> > >>>> If i generate a virtual credit card using net safe, the generated > >>>> card is shown as an image and is inaccessible. I have to go the > >>>> card history feature to find details about my virtual card. I do > >>>> not know if their netsafe app is accessible on any platform. > >>>> The pdf forms in their customer center are not true forms so are > >>>> hard > to > >>>> fill. > >>>> In phone banking, i need to validate my credit card if i call > >>>> from a phone that is not registered. The ivr timesout too quickly > >>>> such that > entering > >>>> the digits is a pain. > >>>> Pranav > >>>> > >>>>> On 21-Jun-2018, at 10:52 PM, Amar Jain <[email protected]> > wrote: > >>>>> > >>>>> Noted Alok. Have you got yourself their braille enabled debit card? > >>>>> HDFC > >>>>> has many, but it only works with those cards. > >>>>> > >>>>> Thank you. > >>>>> > >>>>> Regards, > >>>>> Amar Jain > >>>>> > >>>>> Sent from my iPhone > >>>>> > >>>>>> On 21-Jun-2018, at 8:33 PM, Alok Kaushik <[email protected]> > wrote: > >>>>>> > >>>>>> Hi Amar, > >>>>>> When we try to download historical statements, i.e. any > >>>>>> statement older than six months, it asks for a captcha text to > >>>>>> be entered. This captcha does not have any audio option as > >>>>>> well. Of course this feature is reached after login, so need > >>>>>> for a captcha at that stage does not sound very logical. I have > >>>>>> been using HDFC net banking for many years now and this > >>>>>> post-login captcha was not there earlier. > >>>>>> > >>>>>> When we try to view tax credit statement through net banking, > >>>>>> it > asks > >>>>>> for captcha text to be entered. This is also after login, so > >>>>>> not > very > >>>>>> logical. Also, once the user is redirected to traces website, > >>>>>> there is one more captcha to deal with anyway. > >>>>>> > >>>>>> Another issue that comes up at times when I visit the branch > >>>>>> is > that > >>>>>> in case of signature mismatch they say that their system does > >>>>>> not display the photograph of the account holder, so it is > >>>>>> difficult for them to verify. This is the case when people at > >>>>>> the branch know me well enough. They eventually do the work > >>>>>> after some persuasion but the > need > >>>>>> to persuade frequently is anyway there. If their system does > >>>>>> not display the photograph of the account holder, it is worth > >>>>>> considering > having > >>>>>> it > >>>>>> there. This is based on the information provided by a branch > official. > >>>>>> > >>>>>> More and more ATMs are now becoming talking ATMs. I have > >>>>>> noticed that many SBI, ICICI, and other bank ATMs have become > >>>>>> widely accessible. > >>>>>> However, HDFC Bank seems to be lagging on that front. > >>>>>> > >>>>>> Thanks. > >>>>>> Alok > >>>>>> > >>>>>> -----Original Message----- > >>>>>> From: AccessIndia > >>>>>> [mailto:[email protected]] > On > >>>>>> Behalf Of Amar Jain > >>>>>> Sent: 21 June 2018 19:21 > >>>>>> To: [email protected] > >>>>>> Subject: [AI] HDFC Bank customers: list your challenges by this > >>>>>> weekend > >>>>>> > >>>>>> Dear All, > >>>>>> > >>>>>> I have a meeting early next week with senior people of the bank. > List > >>>>>> down all specific challenges attached to disabilities vs. > >>>>>> products > and > >>>>>> services of the bank. This needs to happen by Sunday. > >>>>>> > >>>>>> Regards, > >>>>>> Amar Jain > >>>>>> > >>>>>> Sent from my iPhone > >>>>>> > >>>>>> > >>>>>> > >>>>>> > >>>>>> Search for old postings at: > >>>>>> http://www.mail-archive.com/[email protected]/ > >>>>>> > >>>>>> To unsubscribe send a message to > >>>>>> [email protected] > >>>>>> with the subject unsubscribe. > >>>>>> > >>>>>> To change your subscription to digest mode or make any other > changes, > >>>>>> please visit the list home page at > >>>>>> http://accessindia.org.in/mailman/listinfo/accessindia_ > accessindia.org.in > >>>>>> > >>>>>> > >>>>>> Disclaimer: > >>>>>> 1. Contents of the mails, factual, or otherwise, reflect the > thinking > >>>>>> of > >>>>>> the person sending the mail and AI in no way relates itself to > >>>>>> its veracity; > >>>>>> > >>>>>> 2. AI cannot be held liable for any commission/omission based > >>>>>> on the mails sent through this mailing list.. > >>>>>> > >>>>>> > >>>>>> > >>>>>> > >>>>>> > >>>>>> Search for old postings at: > >>>>>> http://www.mail-archive.com/[email protected]/ > >>>>>> > >>>>>> To unsubscribe send a message to > >>>>>> [email protected] > >>>>>> with the subject unsubscribe. > >>>>>> > >>>>>> To change your subscription to digest mode or make any other > changes, > >>>>>> please visit the list home page at > >>>>>> http://accessindia.org.in/mailman/listinfo/accessindia_ > accessindia.org.in > >>>>>> > >>>>>> > >>>>>> Disclaimer: > >>>>>> 1. Contents of the mails, factual, or otherwise, reflect the > thinking > >>>>>> of > >>>>>> the person sending the mail and AI in no way relates itself to > >>>>>> its veracity; > >>>>>> > >>>>>> 2. AI cannot be held liable for any commission/omission based > >>>>>> on the mails sent through this mailing list.. > >>>>> > >>>>> > >>>>> > >>>>> > >>>>> > >>>>> Search for old postings at: > >>>>> http://www.mail-archive.com/[email protected]/ > >>>>> > >>>>> To unsubscribe send a message to > >>>>> [email protected] > >>>>> with the subject unsubscribe. > >>>>> > >>>>> To change your subscription to digest mode or make any other > >>>>> changes, please visit the list home page at > >>>>> http://accessindia.org.in/mailman/listinfo/accessindia_ > accessindia.org.in > >>>>> > >>>>> > >>>>> Disclaimer: > >>>>> 1. Contents of the mails, factual, or otherwise, reflect the > >>>>> thinking of the person sending the mail and AI in no way relates > >>>>> itself to its veracity; > >>>>> > >>>>> 2. AI cannot be held liable for any commission/omission based on > >>>>> the mails sent through this mailing list.. > >>>> > >>>> > >>>> > >>>> > >>>> Search for old postings at: > >>>> http://www.mail-archive.com/[email protected]/ > >>>> > >>>> To unsubscribe send a message to > >>>> [email protected] > >>>> with the subject unsubscribe. > >>>> > >>>> To change your subscription to digest mode or make any other > >>>> changes, please visit the list home page at > >>>> http://accessindia.org.in/mailman/listinfo/accessindia_ > accessindia.org.in > >>>> > >>>> > >>>> Disclaimer: > >>>> 1. Contents of the mails, factual, or otherwise, reflect the > >>>> thinking > of > >>>> the person sending the mail and AI in no way relates itself to > >>>> its veracity; > >>>> > >>>> 2. AI cannot be held liable for any commission/omission based on > >>>> the mails sent through this mailing list.. > >>> > >>> > >>> > >>> > >>> > >>> Search for old postings at: > >>> http://www.mail-archive.com/[email protected]/ > >>> > >>> To unsubscribe send a message to > >>> [email protected] > >>> with the subject unsubscribe. > >>> > >>> To change your subscription to digest mode or make any other changes, > >>> please > >>> visit the list home page at > >>> http://accessindia.org.in/mailman/listinfo/accessindia_ > accessindia.org.in > >>> > >>> > >>> Disclaimer: > >>> 1. Contents of the mails, factual, or otherwise, reflect the thinking > of > >>> the > >>> person sending the mail and AI in no way relates itself to its > veracity; > >>> > >>> 2. AI cannot be held liable for any commission/omission based on the > >>> mails > >>> sent through this mailing list.. > >>> > >> > >> > >> -- > >> Ajay Minocha > >> Mob : +91-9584076767 > >> E mail : [email protected] > >> [email protected] > >> Skype: ajayminocha2 > >> > >> > >> > >> > >> Search for old postings at: > >> http://www.mail-archive.com/[email protected]/ > >> > >> To unsubscribe send a message to > >> [email protected] > >> with the subject unsubscribe. > >> > >> To change your subscription to digest mode or make any other changes, > >> please visit the list home page at > >> http://accessindia.org.in/mailman/listinfo/accessindia_ > accessindia.org.in > >> > >> > >> Disclaimer: > >> 1. Contents of the mails, factual, or otherwise, reflect the thinking of > >> the person sending the mail and AI in no way relates itself to its > >> veracity; > >> > >> 2. AI cannot be held liable for any commission/omission based on the > mails > >> sent through this mailing list.. > > > > > > > > > > Search for old postings at: > > http://www.mail-archive.com/[email protected]/ > > > > To unsubscribe send a message to > > [email protected] > > with the subject unsubscribe. > > > > To change your subscription to digest mode or make any other changes, > please > > visit the list home page at > > http://accessindia.org.in/mailman/listinfo/accessindia_ > accessindia.org.in > > > > > > Disclaimer: > > 1. Contents of the mails, factual, or otherwise, reflect the thinking of > the > > person sending the mail and AI in no way relates itself to its veracity; > > > > 2. AI cannot be held liable for any commission/omission based on the > mails > > sent through this mailing list.. > > > > > -- > > Believe in WORK not in LUCK! & Most of all, trust in God but don't be > dependent on Him. > --- > Thanks, > Cornelius Lyngdoh. > > > > > Search for old postings at: > http://www.mail-archive.com/[email protected]/ > > To unsubscribe send a message to > [email protected] > with the subject unsubscribe. > > To change your subscription to digest mode or make any other changes, > please visit the list home page at > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in > > > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of > the person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > -- *** “The most important thing in life is not the triumph but the struggle. The essential thing is not to have conquered but to have fought well.” Search for old postings at: http://www.mail-archive.com/[email protected]/ To unsubscribe send a message to [email protected] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/[email protected]/ To unsubscribe send a message to [email protected] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list..
