I find twitter an effective way of connecting with the right people in the service providers. Once you get their attention, you can share all the problems. To begin with the conversation has to be civil. As John has stated in his mail, usually threats and aggression starts you off on the wrong foot.
-----Original Message----- From: AccessIndia [mailto:[email protected]] On Behalf Of Amar Jain Sent: Friday, June 22, 2018 5:04 PM To: AccessIndia: a list for discussing accessibility and issues concerning the disabled. Subject: Re: [AI] HDFC Bank customers: list your challenges by this weekend What are the problems here? Be specific a little please. Sent from my iPhone > On 22-Jun-2018, at 3:59 PM, Saravanan <[email protected]> wrote: > > it is not possible to update address change, mobile number change & email > change for credit card accounts. We need this facility in a user friendly > manner. Credit card staments are expected in accessible format. > Reward point redemption option is also expected in accessible format. > > Thanks > Saravanan.K > > > > >> On 6/22/2018 12:27 PM, Zoher Kheriwala wrote: >> Dear Amar, – credit card statement in PDF format is also in >> accessible with screen readers thank you >> >> Sent from my iPhone >> >>> On 22-Jun-2018, at 10:02 AM, Ajay Minocha <[email protected]> wrote: >>> >>> Website isn't really accessible with jaws. >>> >>> Also, as Alok said, there are a lot of unnecessary Captchas. >>> >>> Also, I am able to use their app but generating statements is a pain >>> even in the app without any captcha. >>> >>> Cheers, >>> Ajay >>> >>>> On 22/06/2018, Amar Jain <[email protected]> wrote: >>>> Pranav, >>>> >>>> Please whats app your contact, I haven’t played with virtual cards >>>> much, so will call you from there in case of issues. Mobile: 9892622230. >>>> >>>> Sent from my iPhone >>>> >>>>> On 22-Jun-2018, at 6:19 AM, Pranav Lal <[email protected]> wrote: >>>>> >>>>> If i generate a virtual credit card using net safe, the generated >>>>> card is shown as an image and is inaccessible. I have to go the >>>>> card history feature to find details about my virtual card. I do >>>>> not know if their netsafe app is accessible on any platform. >>>>> The pdf forms in their customer center are not true forms so are >>>>> hard to fill. >>>>> In phone banking, i need to validate my credit card if i call from >>>>> a phone that is not registered. The ivr timesout too quickly such >>>>> that entering the digits is a pain. >>>>> Pranav >>>>> >>>>>> On 21-Jun-2018, at 10:52 PM, Amar Jain <[email protected]> wrote: >>>>>> >>>>>> Noted Alok. Have you got yourself their braille enabled debit >>>>>> card? HDFC has many, but it only works with those cards. >>>>>> >>>>>> Thank you. >>>>>> >>>>>> Regards, >>>>>> Amar Jain >>>>>> >>>>>> Sent from my iPhone >>>>>> >>>>>>> On 21-Jun-2018, at 8:33 PM, Alok Kaushik <[email protected]> wrote: >>>>>>> >>>>>>> Hi Amar, >>>>>>> When we try to download historical statements, i.e. any >>>>>>> statement older than six months, it asks for a captcha text to >>>>>>> be entered. This captcha does not have any audio option as well. >>>>>>> Of course this feature is reached after login, so need for a >>>>>>> captcha at that stage does not sound very logical. I have been >>>>>>> using HDFC net banking for many years now and this post-login captcha >>>>>>> was not there earlier. >>>>>>> >>>>>>> When we try to view tax credit statement through net banking, it >>>>>>> asks for captcha text to be entered. This is also after login, >>>>>>> so not very logical. Also, once the user is redirected to >>>>>>> traces website, there is one more captcha to deal with anyway. >>>>>>> >>>>>>> Another issue that comes up at times when I visit the branch >>>>>>> is that in case of signature mismatch they say that their system >>>>>>> does not display the photograph of the account holder, so it is >>>>>>> difficult for them to verify. This is the case when people at >>>>>>> the branch know me well enough. They eventually do the work >>>>>>> after some persuasion but the need to persuade frequently is >>>>>>> anyway there. If their system does not display the photograph of >>>>>>> the account holder, it is worth considering having it there. This is >>>>>>> based on the information provided by a branch official. >>>>>>> >>>>>>> More and more ATMs are now becoming talking ATMs. I have >>>>>>> noticed that many SBI, ICICI, and other bank ATMs have become widely >>>>>>> accessible. >>>>>>> However, HDFC Bank seems to be lagging on that front. >>>>>>> >>>>>>> Thanks. >>>>>>> Alok >>>>>>> >>>>>>> -----Original Message----- >>>>>>> From: AccessIndia >>>>>>> [mailto:[email protected]] On Behalf Of >>>>>>> Amar Jain >>>>>>> Sent: 21 June 2018 19:21 >>>>>>> To: [email protected] >>>>>>> Subject: [AI] HDFC Bank customers: list your challenges by this >>>>>>> weekend >>>>>>> >>>>>>> Dear All, >>>>>>> >>>>>>> I have a meeting early next week with senior people of the bank. >>>>>>> List down all specific challenges attached to disabilities vs. >>>>>>> products and services of the bank. This needs to happen by Sunday. >>>>>>> >>>>>>> Regards, >>>>>>> Amar Jain >>>>>>> >>>>>>> Sent from my iPhone >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> Search for old postings at: >>>>>>> http://www.mail-archive.com/[email protected]/ >>>>>>> >>>>>>> To unsubscribe send a message to >>>>>>> [email protected] >>>>>>> with the subject unsubscribe. >>>>>>> >>>>>>> To change your subscription to digest mode or make any other >>>>>>> changes, please visit the list home page at >>>>>>> http://accessindia.org.in/mailman/listinfo/accessindia_accessind >>>>>>> ia.org.in >>>>>>> >>>>>>> >>>>>>> Disclaimer: >>>>>>> 1. Contents of the mails, factual, or otherwise, reflect the >>>>>>> thinking of the person sending the mail and AI in no way relates >>>>>>> itself to its veracity; >>>>>>> >>>>>>> 2. AI cannot be held liable for any commission/omission based on >>>>>>> the mails sent through this mailing list.. >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> Search for old postings at: >>>>>>> http://www.mail-archive.com/[email protected]/ >>>>>>> >>>>>>> To unsubscribe send a message to >>>>>>> [email protected] >>>>>>> with the subject unsubscribe. >>>>>>> >>>>>>> To change your subscription to digest mode or make any other >>>>>>> changes, please visit the list home page at >>>>>>> http://accessindia.org.in/mailman/listinfo/accessindia_accessind >>>>>>> ia.org.in >>>>>>> >>>>>>> >>>>>>> Disclaimer: >>>>>>> 1. Contents of the mails, factual, or otherwise, reflect the >>>>>>> thinking of the person sending the mail and AI in no way relates >>>>>>> itself to its veracity; >>>>>>> >>>>>>> 2. AI cannot be held liable for any commission/omission based on >>>>>>> the mails sent through this mailing list.. >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> Search for old postings at: >>>>>> http://www.mail-archive.com/[email protected]/ >>>>>> >>>>>> To unsubscribe send a message to >>>>>> [email protected] >>>>>> with the subject unsubscribe. >>>>>> >>>>>> To change your subscription to digest mode or make any other >>>>>> changes, please visit the list home page at >>>>>> http://accessindia.org.in/mailman/listinfo/accessindia_accessindi >>>>>> a.org.in >>>>>> >>>>>> >>>>>> Disclaimer: >>>>>> 1. Contents of the mails, factual, or otherwise, reflect the >>>>>> thinking of the person sending the mail and AI in no way relates >>>>>> itself to its veracity; >>>>>> >>>>>> 2. AI cannot be held liable for any commission/omission based on >>>>>> the mails sent through this mailing list.. >>>>> >>>>> >>>>> >>>>> Search for old postings at: >>>>> http://www.mail-archive.com/[email protected]/ >>>>> >>>>> To unsubscribe send a message to >>>>> [email protected] >>>>> with the subject unsubscribe. >>>>> >>>>> To change your subscription to digest mode or make any other >>>>> changes, please visit the list home page at >>>>> http://accessindia.org.in/mailman/listinfo/accessindia_accessindia >>>>> .org.in >>>>> >>>>> >>>>> Disclaimer: >>>>> 1. Contents of the mails, factual, or otherwise, reflect the >>>>> thinking of the person sending the mail and AI in no way relates >>>>> itself to its veracity; >>>>> >>>>> 2. AI cannot be held liable for any commission/omission based on >>>>> the mails sent through this mailing list.. >>>> >>>> >>>> >>>> >>>> Search for old postings at: >>>> http://www.mail-archive.com/[email protected]/ >>>> >>>> To unsubscribe send a message to >>>> [email protected] >>>> with the subject unsubscribe. >>>> >>>> To change your subscription to digest mode or make any other >>>> changes, please visit the list home page at >>>> http://accessindia.org.in/mailman/listinfo/accessindia_accessindia. >>>> org.in >>>> >>>> >>>> Disclaimer: >>>> 1. Contents of the mails, factual, or otherwise, reflect the >>>> thinking of the person sending the mail and AI in no way relates >>>> itself to its veracity; >>>> >>>> 2. AI cannot be held liable for any commission/omission based on >>>> the mails sent through this mailing list.. >>>> >>> >>> -- >>> Ajay Minocha >>> Mob : +91-9584076767 >>> E mail : [email protected] >>> [email protected] >>> Skype: ajayminocha2 >>> >>> >>> >>> >>> Search for old postings at: >>> http://www.mail-archive.com/[email protected]/ >>> >>> To unsubscribe send a message to >>> [email protected] >>> with the subject unsubscribe. >>> >>> To change your subscription to digest mode or make any other >>> changes, please visit the list home page at >>> http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.o >>> rg.in >>> >>> >>> Disclaimer: >>> 1. Contents of the mails, factual, or otherwise, reflect the >>> thinking of the person sending the mail and AI in no way relates >>> itself to its veracity; >>> >>> 2. AI cannot be held liable for any commission/omission based on the mails >>> sent through this mailing list.. >> >> >> >> Search for old postings at: >> http://www.mail-archive.com/[email protected]/ >> >> To unsubscribe send a message to >> [email protected] >> with the subject unsubscribe. >> >> To change your subscription to digest mode or make any other changes, >> please visit the list home page at >> http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.or >> g.in >> >> >> Disclaimer: >> 1. Contents of the mails, factual, or otherwise, reflect the thinking >> of the person sending the mail and AI in no way relates itself to its >> veracity; >> >> 2. AI cannot be held liable for any commission/omission based on the mails >> sent through this mailing list.. > > > > > > Search for old postings at: > http://www.mail-archive.com/[email protected]/ > > To unsubscribe send a message to > [email protected] > with the subject unsubscribe. > > To change your subscription to digest mode or make any other changes, > please visit the list home page at > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org > .in > > > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking > of the person sending the mail and AI in no way relates itself to its > veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/[email protected]/ To unsubscribe send a message to [email protected] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/[email protected]/ To unsubscribe send a message to [email protected] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list..
