I agree about Indigo.

-----Original Message-----
From: AccessIndia [mailto:[email protected]] On Behalf Of 
Amit Bhatt
Sent: 15 May 2019 11:56
To: AccessIndia: a list for discussing accessibility and issues concerning the 
disabled. <[email protected]>
Subject: Re: [AI] Query regarding human assistance with AirAsia at the 
Bangalore Airport

Although all Airlines staff do take care of visually impaired passengers these 
days, however, I would mark Indigo staff and their servicess with best rating 
amongst all domestic airlines.

They also provide you with Braille list of instructions and products to be sold 
in the flight.

Their behaviour and level of courtesy is also highly appreciated during entire 
journey.

Thanks,

Amit Bhatt
----- Original Message -----
From: "john clayton" <[email protected]>
To: "AccessIndia: a list for discussing accessibility and issues concerning the 
disabled." <[email protected]>
Sent: Wednesday, May 15, 2019 11:06 AM
Subject: Re: [AI] Query regarding human assistance with AirAsia at the 
Bangalore Airport


> Hi,
> Last year, I asked the same thing on this list, and most people
> suggested that I should get in touch with the CS of the airlines I was
> flying with and let them know that I was blind/ visually impaired, and
> I would be needing asisstence and they would take care of the rest,
> and they were right.
> Thank you guys, btw. The experience was so awesome, that I was rather
> surprised and really, traveling/ flying alone is the easiest thing, ever.
> Its the clocest to hassel free travel that you are likely to come
> across being blind.
>
> That was my first time flying/ traveling alone, so I was a bit
> aprihencive to be sure, but it all went very smoothly!
> I have no clue if it varys with the different airlines, as I flew with
> indigo back then, and based on the excellent experience have been
> flying with them ever since.
> I was flyingg from Mumbai to kolkata and back, whilst both the times
> they were really nice, the mumbai to kolkata flight was something else
> entirely.
> When I asked for asisstence at the reservation counter, they did call
> a staffer to help me out, but the manager Pervaiz if I remember right
> came around himself, and decided that he would escort me instead.
> He zoomed me through the whole boarding process, was dam fine and
> explained stuff, and had my seat upgraded, talk about being nice!
> The cabin crew from Mumbai to Kolkata were very nice and really
> welcomeing, and went into  rather detailed explanation of stuff as I
> suppose they must, and were the dam most friendly bunch of hostess's I
> have ever come across.though the kolkata to mumbai crew were rather
> snooty not really unproffessional though, but not as warm and
> friendly, but then I was too tired to give a dam. :D So yeah,
> informing in advance isn't necessary, but can be good if you do it,
> and stuff ought to go decently well from there on, fingers crossed, of
> course.
> Do let us know how it goes for you
>
>
>
> On Tue, 14 May 2019 at 11:14, avinash shahi <[email protected]>
> wrote:
>
>> Dear all,
>> What if I reach at the check in counter of Air asia at Blr Airport
>> directly, will they provide escort to help in boarding? how has been
>> your experience in the past? do share or should I inform them in
>> advance?
>> I'll wait for your quick response.
>> --
>> Avinash Shahi
>> Research Associate at Centre for Law and Policy Research and Doctoral
>> student at Centre for Law and Governance JNU
>>
>>
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>
> --
> ***
> “The most important thing in life is not the triumph but the struggle. The
> essential thing is not to have conquered but to have fought well.”
> Celebrating Global accessibility Awareness day- May 16 2019
>
>
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