12/9/2020 Govt rolls out redressal system for people with physical disabilities - Mumbai Mirror, 12/9/2020 https://epaper.timesgroup.com/Olive/ODN/MumbaiMirror/PrintArticle.aspx?doc=M MIR%2F2020%2F12%2F09&entity=ar00500&ts=20201208235. 1/1 Govt rolls out redressal system for people with physical disabilities The Excise Commissioner's office in Mumbai and excise departments in other districts to be nodal offices for complaints of violation of the Disabilities Act | shruti.ganapa...@timesgroup.com TWEETS @Shruti_Mirror The Maharashtra government has appointed the Excise Commissioner's office as the nodal office where persons with physical disabilities can lodge complaints over violation of their rights and services under the Disabilities Act 2016. At the district level, the superintendent of the excise department would be the person in charge. A government resolution (GR) to this effect was issued by the Home Department on December 7. Despite the provision in the Act for a grievance mechanism, the state government took four years to appoint the authority. As per the GR, any person can lodge a complaint for violation of rights under the Act or for not fulfilling its provisions. The GR further states that the grievance redressal officer should act within 30 days of receiving a complaint. A Home Department official said the cell is expected to not only lodge complaints, but to also look into resolving them, conduct hearings if required, and ensure that the case is disposed of. If the aggrieved person is not satisfied with the action taken, she or he can approach the district level committee for disabilities. As per section 23 of the Disabilities Act, every government establishment must appoint a grievance redressal officer for persons with physical disabilities. These officers must maintain a register of complaints with the following particulars: name of the complainant, address, complaint details, documentary evidence, a thorough investigation of the matter and hearings, if conducted. They must also communicate with the establishment over steps taken to resolve the complaint. The Disabilities Act has a provision to look after the welfare of physically disabled persons, including their education, health support, equal opportunities at the workplace, social protection and protection from abuse, violence and exploitation, access to justice, and accessibility in voting. The Act also directs the government to launch schemes for financial independence of physically challenged people through skill development and easy loans. There should be cultural, recreational and sporting activities for them, the Act states.
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