CSE – Customer Service Executive Training Program Supported by SBI Card Training and placement Ppartner – Saarthee This training program will prepare candidates for jobs in the Customer Service, BPO and IT enabled services industry. Candidates will be provided required training to use computers and domain specific applications. In addition, experts will work on communication and soft skills of the candidates and provide practical training on the processes common to the jobs in these industries. This is a full-time course focussed on placing candidates in suitable jobs. Only those visually impaired persons should attend this course who are willing to take up jobs in the Customer Service/BPO/ITES industry. Successful completion of the course does not guarantee job placement. However best efforts will be made to provide job opportunities to all successful candidates. Training Duration: 4 months including on the job training, Course starts on 1 February 2021 Last date of application: 26 January 2021. Telephonic interview and tests will be conducted for selection. Class timings: This is a full-time course. 3 to 4 sessions of 90 minutes will be held daily Monday to Friday Training mode: Online, classes will be held using the Zoom conferencing app. Telephonic assistance will be provided if required to configure and troubleshoot technical issues in joining the online classes Application form: This Google form needs to be filled and submitted online - Eligibility for admission 1. This course is only for visually impaired candidates (blind/low vision). 2. Minimum educational qualification required is a pass in Class 12th. Preference will be given to candidates with graduation degree. 3. Age – 18 to 40 years 4. Fluency in speaking or written English will be an an advantage . 5. Preference will be given to candidates with some prior computer or typing/stenographer training 6. Since the training will be conducted online, candidates are required to have access to a computer with internet connection for joining the online classes and performing the practical exercises. The logistics will be checked before admission to the course.
Course Topics This course is based on the syllabus for Customer Care Executive course prescribed by Telecom Sector Skill Council and the Course on Computer Concepts (CCC) prescribed by NIELIT I.T. related topics Assistive technology basics – Screen Reader/magnifier/OCR Word Processing (MS Word) Spreadsheet Package (Microsoft Excel) Internet Browsing E-mail handling Domain specific topics • Soft Skills and Professional Skills o Telephone Etiquettes o Dealing with different types of customers o Time management and being organised o Communication Skills o Assertive and Decision-making skills o Objection Handling o Comprehension and Problem-Solving Skills o Selling Skills • Language Skills o Listening Skills o Speaking Skills o Reading and Comprehension Skills o Writing Skills • Attend and Make Calls o Introduction o Attend and Make Calls, • CV Preparation • Interview Skills Fees This course is being offered free of cost. Since the course will be conducted online, no hostel accommodation or transportation will be provided by NAB Delhi. Candidates are expected to attend the course from their homes/institutions using their own computer and internet connection. If you are looking for employment, then this is a golden opportunity for you. Hurry apply quickly using the Google Form. https://forms.gle/xEsMABGyWcWhDhGh7 For queries call NAB Delhi Helpline team on 9212319672, 8826261166. To know more about NAB Delhi please visit our website www.nabdelhi.in or Facebook page www.facebook.com/NABDelhiOnline -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/[email protected]/ Celebrating Louis Braille birthday Jan 4 --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAEV7SStr2MfLo1qyXemE1kk4VqJTA8%2B4TWo59A2m_X6%2BUJD0DA%40mail.gmail.com.
