India as a whole is accelaerating in terms of adopting digital and we
in the blind community whole heartedly welcome it.  However continuous
digital discriminations makes our life hell specially during pandemic
when we could not use app such as big basket, groffer or spensor just
like everyone else.
Yes, there was alternative measures but it still was not fully independence.
RBI should enforce penalty measures then only organizations would take
digital accessibility serious.
Just my two cents.
Asif

On 3/8/21, Vaibhav Saraf <vaibhav.s....@gmail.com> wrote:
> I don't think banks and other financial institutions will take it seriously
> unless there is a strict guideline from someone like RBI. Most of the
> guidelines I see are more advisory than mandatory.
>
> A big problem also exists with some famous IT providers who just pass on
> the screenshots from some automated tool in name of accessibility testing
> to these banks wasting their directed money and efforts. In my short span
> in the area I have seen multiple such projects across organizations where
> they won't use a screen reader at all and advocate that the automated tool
> is more than sufficient.
>
> Whenever there is a guideline from a regulator in non-functional area like
> accessibility many of the providers actually spend more time on finding the
> clause to excuse exclusion rather than thinking of it.
>
> Overall it is a bigger problem then what actually looks from the surface
> and these FinTechs are not the real villain but the lack of info is.
>
> Thanks,
> Vaibhav
>
>
>
>
>
> On Mon, 8 Mar 2021 at 12:42, George Abraham <george.abrah...@gmail.com>
> wrote:
>
>> Vineet Saraiwala works as Inclusion Lead with the Future Group and is
>> also
>> the Founder of Atypical Advantage, India's first talent platform for
>> people
>> with disabilities. His vision impairment has never been an excuse in
>> life.
>> Economic independence is not only about earning a decent sum but also
>> having the liberty to access the money on your own. Vineet often
>> struggles
>> with payment gateways during online transactions as certain features are
>> inaccessible to his screen reading device. Frustrated and limited by such
>> experiences, he is forced to take sighted help.
>>
>>
>>
>> Madhu Singhal, an award-winning Founder and Managing Trustee of Mitra
>> Jyothi, has been actively involved in empowering women with disabilities
>> for nearly three decades. But she too feels helpless while accessing
>> digital payment platforms. She says, “Every time the Paytm app is
>> updated,
>> it becomes inaccessible.” Due to periodic inconvenience, she has stopped
>> trying altogether. A visionary woman is dependent on someone with eyes.
>>
>> [image: vinny madhu.png]
>>
>>
>>
>>
>>
>> There are several blind and visually impaired people who encounter
>> problems using the new touchscreen POS (Point of Sale) machines which are
>> slowly replacing the older versions with a keypad. Without a tactile
>> input,
>> it’s nearly impossible for a blind person to key in their security code
>> independently. In such a scenario, at a shopping mall or a petrol pump,
>> they are expected to divulge their PIN (Personal Identification Number)
>> to
>> a stranger, compromising their financial safety and dignity.
>>
>>
>>
>> None of us feel comfortable sharing our banking password, ATM PIN, or OTP
>> (One-time Password) because we know it’s unsafe. But blind people end up
>> giving out confidential information to helpers, drivers, total strangers
>> or
>> anyone who may be accompanying them. How is that fair or secure?
>>
>>
>>
>> Today, India is focused on building a digitally empowered society,
>> extending services to the remotest parts of the country. Yet this idea of
>> ‘development for all’ is contradictory, as it excludes a large customer
>> base from the 5.4 million blind population. Perhaps it’s time for
>> stricter
>> penalties for non-compliance to Web Content Accessibility Guidelines
>> which
>> are put in place to ensure inclusion of persons with disabilities.
>>
>>
>>
>> Team Eyeway
>>
>>
>>
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-- 
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