Dear List members, Please also note that if a visually impaired person is denied any banking service then he/she can also file a complaint with banking ombudsman as per the first circular. However, before making complaint with banking ombudsman, one is required to file a written complaint with branch manager/nodal officer of concerned bank via email or physical letter. If the grievance remains unaddressed even after 30 days of giving a written complaint then banking ombudsman can be approached at https://cms.rbi.org.in
On 10/28/21, Harshit Lohia <lohia...@gmail.com> wrote: > Dear List members, > Provisions regarding availability of banking facility to differently > abled persons are contained in the 2 RBI circulars attached with this > mail. Para 2 [clause c-sub clause III & clause e] of first circular > and Para 9 and Para 10 of second circular are of special concern to > the people with disability. Verdict of CCPD dated 5th September, 2005 > are contained in para 10.3 of second circular. > > On 10/27/21, Amena Kanchwala <amenakanchw...@gmail.com> wrote: >> Hi, >> It was good read. However, with inquisitiveness I would like to know >> that why don’t we often see such kind of lawsuits here in India? We >> are also having RPD act having accessibility clauses, if I am not >> wrong. So, can we work on strengthening our laws? I feel that, if laws >> are strong, then it would be mandatory to make websites and >> applications accessible. Then we don’t have to fight for the digital >> accessibility all the time. Dropping this mail just to get some >> clarity in my mind, as I don’t have much knowledge regarding to laws. >> >> >> Thanks and regards, >> Amena >> >> >> >> On 10/27/21, Kanchan Pamnani <kanchanpamn...@gmail.com> wrote: >>> >>> >>> Sorry don’t have the link but an interesting article for us. >>> >>> >>> >>> >>> Lawsuits Over Digital Accessibility for People With Disabilities Are >>> Rising >>> >>> >>> New reliance on e-commerce and other digital experiences during the >>> pandemic >>> has exposed problems with accessibility online, advocates say The number >>> of >>> U.S. lawsuits alleging that websites, apps and digital videos were >>> inaccessible to people with disabilities rose 64% in the first half of >>> 2021 >>> from a year earlier, a new report says. >>> >>> >>> Plaintiffs filed 1,661 lawsuits claiming digital violations of either >>> the >>> federal Americans with Disabilities Act or California’s Unruh Civil >>> Rights >>> Act between Jan. 1 and June 30, up from 1,012 in the comparable period >>> of >>> 2020, according to the report >>> <https://f.hubspotusercontent30.net/hubfs/3280432/Remediated%20-%202021_MidYear_UsableNet_WebAccessibilityLawsuit_Report_FINAL_06292021%20(5).pdf> >>> by UsableNet Inc., a technology firm that offers >>> accessibility-compliance >>> technology and services. >>> >>> Such lawsuits have risen steadily, to about 3,500 in 2020 from roughly >>> 2,900 >>> in 2019 and about 2,300 in 2018, UsableNet said. The company predicts >>> more >>> than 4,000 such lawsuits for all of 2021 if trends hold. >>> >>> E-commerce companies are sued most often, accounting for 74% of federal >>> cases between Jan. 1 and June 21, the report said. Rounding out the top >>> five >>> categories were digital media and agencies, finance, food service and >>> healthcare, each accounting for less than 5% of the total. >>> >>> Companies with revenue below $50 million were the targets of two-thirds >>> of >>> lawsuits between Jan. 1 and June 21, a shift from the year-earlier >>> period, >>> when the share was less than half, UsableNet said. >>> >>> Consumers’ increased use of e-commerce and other digital experiences >>> during >>> the Covid-19 pandemic heightened awareness of accessibility issues, but >>> advocates say many companies still don’t give priority to accessibility >>> when >>> they design new products and features. >>> >>> A new decision in a case involving Domino’s Pizza LLC might encourage >>> more >>> lawsuits, accessibility advocates say. Guillermo Robles, who is blind, >>> sued >>> the pizza chain in 2016 after he was unable to order from its website >>> using >>> his screen-reader software. In June, federal Judge Jesus Bernal ruled >>> that >>> Domino’s site violated the Americans with Disabilities Act and the Unruh >>> Civil Rights Act, ordering the company to make its website accessible >>> and >>> pay $4,000 to Mr. Robles. A Domino’s spokesman declined to comment. >>> >>> Companies such as International Business Machines >>> <https://www.wsj.com/market-data/quotes/IBM> Corp. and Wix.com >>> <https://www.wsj.com/market-data/quotes/WIX> Ltd. have tackled the >>> problem >>> with accessibility checkers that automate the process >>> <https://www.wsj.com/articles/website-makers-tinker-with-tools-to-serve-blind-users-11621473692?mod=article_inline> >>> of finding potential problems for people with disabilities. And the >>> startup >>> Evinced Inc., which looks for accessibility problems on websites using >>> artificial intelligence, raised $19.5 million in Series A funding in >>> February >>> <https://www.wsj.com/articles/evinced-a-web-accessibility-startup-raises-17-million-11612353609?mod=article_inline> >>> from investors including Microsoft >>> <https://www.wsj.com/market-data/quotes/MSFT> Corp. >>> >>> Accessibility advocates say these services can miss errors, however, or >>> inadvertently cause additional problems, by incorrectly describing an >>> image, >>> for example. >>> >>> Ambiguity is a challenge. Unlike accessibility regulations for the >>> physical >>> world, there is no clear framework for violations on the internet, said >>> Jason Taylor, chief innovation strategist at UsableNet. Companies can >>> end >>> up >>> being sued over accessibility despite their efforts, said Peter Shapiro, >>> partner and Northeast regional vice-chair of labor and employment >>> practice >>> at law firm Lewis Brisbois Bisgaard & Smith LLP. >>> >>> “The current situation is very perilous for businesses—they don’t know >>> whether they comply, no matter how much they expand and resources they >>> devote to trying to be compliant,” Mr. Shapiro said. >>> >>> And litigation isn’t always the best approach, some advocates say. >>> >>> The lawsuits can sometimes force organizations to recognize the >>> importance >>> of digital accessibility, said Lainey Feingold, a disability-rights >>> lawyer >>> and author. But they often result in confidential settlements, without >>> transparency into the defendants’ plans to become more accessible, she >>> said. >>> >>> “Digital inclusion is about including disabled people in the digital >>> world, >>> and it is so vital for participation, diversity, civil rights,” Ms. >>> Feingold >>> said. “Funneling it into a question of is-it-legal compliance really >>> gets >>> away from that.” >>> >>> Companies should focus on accessibility from the start, said Samuel >>> Proulx, >>> who is blind and works as an accessibility evangelist at Fable Tech Labs >>> Inc., an accessibility-testing platform. >>> >>> “It is much easier to have accessible processes from the outset and not >>> be >>> doing all these high-cost remediations,” he said. >>> >>> >>> >>> -- >>> This email has been checked for viruses by AVG. >>> https://www.avg.com >>> >>> -- >>> Disclaimer: >>> 1. Contents of the mails, factual, or otherwise, reflect the thinking of >>> the >>> person sending the mail and AI in no way relates itself to its veracity; >>> >>> 2. AI cannot be held liable for any commission/omission based on the >>> mails >>> sent through this mailing list.. >>> >>> >>> Search for old postings at: >>> http://www.mail-archive.com/accessindia@accessindia.org.in/ >>> --- >>> You received this message because you are subscribed to the Google >>> Groups >>> "AccessIndia" group. >>> To unsubscribe from this group and stop receiving emails from it, send >>> an >>> email to accessindia+unsubscr...@accessindia.org.in. >>> To view this discussion on the web visit >>> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/00d201d7cb17%2446770310%24d3650930%24%40gmail.com. >>> >> >> -- >> Disclaimer: >> 1. Contents of the mails, factual, or otherwise, reflect the thinking of >> the >> person sending the mail and AI in no way relates itself to its veracity; >> >> 2. AI cannot be held liable for any commission/omission based on the >> mails >> sent through this mailing list.. >> >> >> Search for old postings at: >> http://www.mail-archive.com/accessindia@accessindia.org.in/ >> --- >> You received this message because you are subscribed to the Google Groups >> "AccessIndia" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to accessindia+unsubscr...@accessindia.org.in. >> To view this discussion on the web visit >> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAJK5M999a_15F_5fi9C6TE1L_S4QEBshVXoxMcg87etGJ-4PwQ%40mail.gmail.com. >> > > > -- > Thanks & Regards > Harshit Lohia > -- Thanks & Regards Harshit Lohia -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to accessindia+unsubscr...@accessindia.org.in. To view this discussion on the web visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAJDDuoxnygAMOvRv%2BKx%2BLNRkV9TLdRsADT-J4AZpQfQZYmuYkQ%40mail.gmail.com.
