11/12/21, 6:23 PM Booked wheelchair missing, 85-year-old brought into airport on baggage trolley - The Times Of India - Mumbai, 11/12/2021 https://epaper.timesgroup.com/olive/odn/timesofindia/printarticle.aspx?doc=T OIM%2F2021%2F11%2F12&entity=ar01515&ts=20211111220734&. 1/2 Booked wheelchair missing, 85-year-old brought into airport on baggage trolley [email protected] Pune: Unable to find a wheelchair despite booking it two months in advance, an 85-yearold woman who was travelling from Pune to New Delhi on Wednesday had to be wheeled into the airport till the departure gate on a baggage trolley to make it in time for her flight. Sumit Matoo, whose grandmother Jagat Rani Koul faced the ordeal, posted a picture on social media of her on a baggage trolley on Wednesday. Tagging the airline, Indi-Go, Matoo wrote that his grandmother had to wait for over an hour before being taken inside on a baggage trolley, and that the airline said it had only three wheelchairs for departing customers. Speaking to TOI on Thursday, Matoo said that his relatives were travelling from Pune to Delhi and then to Jammu. "It was embarrassing and insulting. We had booked the tickets two months in advance and opted for wheelchair assistance for my grandmother as she is old and cannot walk," he said. The flight was set to take off at 1.20pm and Matoo's family reached the airport around 11am. "At the IndiGo counter, they asked for a wheelchair and were told to wait for 15 minutes; this stretched on by nearly an hour," Matoo said. With about an hour to go, the family found that no one at the IndiGo counter could give any satisfactory answers. "An airline staffer said that if my grandmother can walk, she should. Ultimately, they had no option but to get her to sit on a baggage trolley over some luggage and be wheeled till the departure gate. There, a CISF officer noticed her and arranged for a wheelchair," Matoo added. Queries were sent via messages to IndiGo on Wednesday evening and Thursday, but there was no response at the time of filing of the report. A representative, however replied to Matoo on social media. "We understand one of our managers was in touch and able to resolve the matter. We are extremely sensitive towards the needs of our passengers in need of special assistance. This has been highlighted to all teams to ensure nonoccurrence," the message stated. Pune airport director Santosh Dhoke said providing wheelchairs was the responsibility of airlines. 11/12/21, 6:23 PM Booked wheelchair missing, 85-year-old brought into airport on baggage trolley - The Times Of India - Mumbai, 11/12/2021 https://epaper.timesgroup.com/olive/odn/timesofindia/printarticle.aspx?doc=T OIM%2F2021%2F11%2F12&entity=ar01515&ts=20211111220734&. 2/2 Jagat Rani Koul was wheeled to the departure gate on the trolley Differently-abled boy refuses cop orders, thrashed Bareilly: Hours after a purported video of two police constables mercilessly beating a differently-abled boy went viral on social media, Bareilly's SSP Rohit Singh Sajwan suspended both and ordered a probe, reports Kanwardeep Singh. The incident was recorded on a CCTV camera. The boy, whose right hand is amputated, sells fish with his father to support his family. He alleged that the two policemen asked him to do some "illegal" work but he refused, which is why he was thrashed.
-- This email has been checked for viruses by AVG. https://www.avg.com -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/007801d7d7c4%245c5d9e00%241518da00%24%40gmail.com.
