Dear all,
Greetings,
You will recall I had filed a case in the high court of Delhi in 2010
for providing online ticketing facility for persons with disabilities
using concessions and received an order in favour in 2012.
This time I had taken up an issue with Delhi metro (DMRC) relating to
boarding of persons with disabilities in the front car designated for
women on Delhi Metro! And others
My concerns were the following:
1)Boarding of persons with disabilities particularly men with
disabilities in the front car of the metro train that is designated for
women. This is a problem as it is embarrassing and also persons with
visual disabilities have to walk for long distance every time to board
the train and time consuming as we plan to reach our destiny on time.
2)Recording personal information including name and mobile number of
people with disabilities travelling on the metro is a breach of privacy.
The following were my solutions:
1) Blind and disabled passengers should be boarded on to the car/coach
nearest to the steps or lift. The staff assisting should call the
station of the destination that they are travelling to inform them the
train number and coach number where disabled passenger is boarded. At
the destination station staff for assistance to reach the train and
coach as mentioned in the communication to provide assistance.
2)Creation of a simple 4-digit helpline number for persons with
disabilities who can call for assistance at any time when they are
travelling in the metro network. This can ensure safety and also respond
to specific needs of persons with disabilities.
3)Immediately stop the practise of taking personal details of
individuals with disabilities travelling on the metro trains and network.
I also had a meeting with the DMRC officials to share these thoughts and
after their analysis I have received in writing a letter that confirms
the following.
In summary as under:
1)Persons with disabilities are boarded in the front car, to ensure
timely assistance in case of any need because an authorized staff( Train
Operator) is available in close proximity. Also, the provision of space
for wheelchair is provided in the first and last car in each train at
all lines. Our procedure has been made with due deliberation and to
ensure safety.
2)There is a dedicated helpline where people can call for assistance:
Any person can seek assistance on dedicated DMRC 24x7 Helpline (155370)/
DMRC Women Helpline (011- 23415480)/ Security helpline no. 155655. The
services to our helpline number is calling party pay basis.
3)Giving name and contact number by "persons with disability" is
optional for passengers to share for their own safety/security and it is
not essential.
In the meeting they also assured that all staff will be sensitized to
give options for visually impaired travellers to either take the lift or
escalator as often we are insisted to go only on the lift but has not
come in writing.
Kind regards,
Praveen
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