Hi,
I opened an account with Kotak in December 2021 online with Video KYC. I also informed the video KYC personnel about my vision challenge and she was very co-operative. On the other hand, HDFC video KYC was denied for after learning about my vision challenge in February 2022. The personnel mentioned that additional documentation is required which cannot be completed on the call and I need to visit a branch. When I visited the branch, my KYC was completed without any additional documentation. Best Regards, Zujar 😊 From: accessindia@accessindia.org.in <accessindia@accessindia.org.in> On Behalf Of Harshit Lohia Sent: Wednesday, May 25, 2022 2:24 PM To: accessindia@accessindia.org.in Subject: Re: [AI] Denial of Video KYC to Persons with Vision Impairment Honourable List Members, Please do not deviate from the topic of this discussion. The issue is not accessibility or otherwise of specific banks. The concern is that bank representatives on Video KYC call deny completing the KYC on video call after learning that the customer is visually impaired. They simply say that there is no guidelines from RBI on Video KYC for the blind. I have taken up this issue in a structured manner with RBI. As a follow up, I have to submit few instances of which banks (both public sector and private) are refusing the Video KYC to the blind. Also, it is true that Amendments to Master direction on KYC dated 10th May, 2021 read with section 11 of MD on KYC implicitly implies that visually impaired customers are entitled for video KYC at par with other customers. This is so because both the said guidelines from RBI do not distinguish between visually impaired and other customers. Also, all the requirements of video KYC can be complied with by both visually impaired and sighted customers alike. As far as the question of sighted assistance is concerned, the bank representative conducting the video KYC is obviously a sighted person. Regards Harshit Lohia On Wed, May 25, 2022, 11:39 AM Shek Mohammad Ali <shahid.se...@gmail.com <mailto:shahid.se...@gmail.com> > wrote: Alright then all banks should be directed that if the applicant is VI he/she must be provisioned to get the sighted assistance. My first video KYC was with Citi when I applied for Citi credit card. In second attempt I was able to convince her and managed almost but at last she asked me to switch to back camera but there were some unlabeled buttons and I could not switch and it failed. Luckily I did not have to sign. Just I had to provide the codes which would be sent during video call and PAN card had to be shown. It was like downloading a large file and failed at 99% 😊😊 -----Original Message----- From: accessindia@accessindia.org.in <mailto:accessindia@accessindia.org.in> <accessindia@accessindia.org.in <mailto:accessindia@accessindia.org.in> > On Behalf Of Minar Singh Sent: Wednesday, May 25, 2022 10:16 AM To: accessindia@accessindia.org.in <mailto:accessindia@accessindia.org.in> Subject: Re: [AI] Denial of Video KYC to Persons with Vision Impairment Banks can't deny video KYC because of vision impairment. My video KYC was completed at home successfully. It was Jana small finance bank. Sighted person can guide how to hold the document during KYC. On 5/24/22, Shek Mohammad Ali < <mailto:shahid.se...@gmail.com> shahid.se...@gmail.com> wrote: > There is no way to lodge a complaint since the bitter truth is we > cannot focus our KYC documents. > There must be some alternative solution for video KYC. > Aadhaar/PAN cards can be validated but why do they need Video KYC still? > I believe central KYCs have to be made effective. > Once the central KYC is received from any of the banks it should be > considered for other banking services as well. > > Thanks and best regards, > Ali > Sent from my iPhone > >> On 24-May-2022, at 7:52 PM, Harshit Lohia < <mailto:lohia...@gmail.com> >> lohia...@gmail.com> wrote: >> >> Dear List Members, >> I had taken up with RBI the issue of persons with vision impairment >> being denied the facility of video KYC by banks. As a follow up of >> the complaint I have to send some instances of formal complaints >> lodged by persons with vision impairment on the captioned subject >> matter. This will serve as a case study for further action. So, I >> request all the list members to share with me, off the list, copies >> of formal complaints lodged by them on being denied video KYC by any bank. >> >> Looking forward for your urgent response. >> >> Regards >> Harshit Lohia >> >> -- >> Disclaimer: >> 1. Contents of the mails, factual, or otherwise, reflect the thinking >> of the person sending the mail and AI in no way relates itself to its >> veracity; >> >> 2. AI cannot be held liable for any commission/omission based on the >> mails sent through this mailing list.. >> >> >> Search for old postings at: >> <http://www.mail-archive.com/accessindia@accessindia.org.in/> >> http://www.mail-archive.com/accessindia@accessindia.org.in/ >> --- >> You received this message because you are subscribed to the Google >> Groups "AccessIndia" group. >> To unsubscribe from this group and stop receiving emails from it, >> send an email to <mailto:accessindia+unsubscr...@accessindia.org.in> >> accessindia+unsubscr...@accessindia.org.in. >> To view this discussion on the web visit >> >> <https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAJDDuoy2JeoCxZHDzUuVWV5fBXdEF5wbgre0%2BO%3D4ZMVT1Zc51A%40mail.gmail.com> >> >> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAJDDuoy2JeoCxZHDzUuVWV5fBXdEF5wbgre0%2BO%3D4ZMVT1Zc51A%40mail.gmail.com. > > -- > Disclaimer: > 1. 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