Sir,

Thank you very much for your response.  I shall get in touch with the
Bank once again with the RBI circulars and with the Axis Bank's web
page which you have cited.  I shall get back to you if the problem is
not resolved.

Thanks and regards,
ROSALINE.`

On 7/21/22, Rahul Gambhir <[email protected]> wrote:
> Hello Rosaline,
> Reserve Bank of India guidelines for extending banking services to visually
> impaired are in place, it is just a matter of non awareness. Axis bank has a
> web page “Services for customers with Disabilities”. Please visit
> https://www.axisbank.com/services-for-customers-with-disabilities to read
> more
> Please feel free to connect if you require further help in the matter. My
> number is in the signature line.
>
> With regards
> Rahul Gambhir
> Mobile: 9999989133
> Email: [email protected]
>
> -----Original Message-----
> From: [email protected] <[email protected]> On
> Behalf Of Rosaline Arulappa
> Sent: Thursday, 21 July 2022 13:17
> To: [email protected]
> Subject: [AI] Unable to open account in Axis Bank
>
> Hi all,
> Warm greetings to all Access India group members.  I tried to open a savings
> bank Account in Axis Bank yesterday and I only use thumb impression.  The
> Bank branch is telling me that they do not know the procedure for creating
> an Account for the visually challenged as it seems that I was the first such
> case for that branch.  They also say that creating account through video kit
> is not possible for persons using thumb impression.  So they say that
> Account should be created
> only   manually and even for that they are not sure about the
> procedure.   Can someone  throw light on this subject please.
>
> Regards,
> Rosaline
>
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Disclaimer:
1. Contents of the mails, factual, or otherwise, reflect the thinking of the 
person sending the mail and AI in no way relates itself to its veracity;

2. AI cannot be held liable for any commission/omission based on the mails sent 
through this mailing list..


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