Dear all,
We have a case going on for inaccessibility of our tax submission
portal. The vendor is Infosys, and the problem is that only those issues
that we are highlighting are getting resolved and comprehensive audit is
not being done due to commercial reasons.
Further, there seems to be hard coding for NVDA, as the portal is
reasonably functional with NVDA and not with Jaws. The lack of audit is
also leaving behind persons with other disabilities.
The argument of the vendor is that it is because of the architecture of
the portal which is why NVDA will be the only screen reader which should
be used for maximum functionality. Second argument is more legal in
nature, which is to say that current Indian standards only restrict
testing with NVDA which we can work around.
We need to prove to the Court that a comprehensive WCAG conformance is
technology independent and irrespective of the technology that people
use, a comprehensive conformance will ensure widest accessibility
possible.
Is there any document which backs-up this statement and is there any
precedent where comprehensive audit has been asked by way of a court
order?
In nutshell, I need to convince the court that a comprehensive audit is
the only way to go, and a comprehensive conformance to WCAG will not
produce different results with different technologies in terms of
accessibility.
Your valuable inputs will be greatly appreciated before September 22.
Regards,
Amar Jain
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