Dear Access India community, I am a new blind community member, having immigrated into India only a month ago from South Africa, my country of birth. I now live in Vrindavana Mathura. I am trying to purchase a home, but require Aadhaar card for this. The problem is that when I approached the Aadhaar application agent at HDFC bank, she said she is unable to do it because my eyes which are unusual will not be read at the biometrics process. She also insists that for her to apply an exclusion she needs special authorization from the Indian Government which is not normally available on the agent interface for processing applications. Is this not discrimination against disabilities that the agent cannot process us without seeking a non-standard interface not readily available to them?
I struggle with Hindi and the agent cannot speak English well either so communication is such a challenge for me, and each time I have to tag a guide who speaks Hindi along, otherwise I cannot communicate. Each time I go she simply says sorry, cannot be done yet. It costs a lot of energy, money and time to get the help I need to navigate from my temporary living space to the bank each time just to ask, and always getting no indication how long this might take for this agent to get the permission she needs to process my non-standard exclusion for my Aadhaar card application. I tried calling the call-center number that a family member gave to me, 1947, but the IVR says that number does not exist. I also Googled and found: Guidance on applying as a blind applicant but nothing there was able to direct me to a high-level person to push this agent to do it at HDFC Bank. We also visited another outlet, IndusInd bank, where they are supposed to do the application, but the agent there also cannot help – in his case he just says the biometrics will not read and there is nothing further he can do – that’s it! Anyone might have some suggestion to move this quickly I will be very grateful. In the meantime I am held up in finding a fair home of my own to live in. I currently live in a run down place with no running sweet water for drinking or bathing, no hot water – you have to manually boil for bathing - and it is now a cold winter here. Thanks and kind regards, Yamuna Jivana Dasa -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/77B43BC7BDD740FF9DAE537F85127CB0%40GauraRecordsPC.
