No sir it has many more issues but somehow we can register our complaints
in the app because OTP and Language Selection Inaccessibility issues have
been fixed after unlimited Post on X/Twitter App, Edestrict complain, Play
Store Rating, Email to the App Developer and lot more efforts.

On Fri, 8 Dec 2023 at 21:33, Prakash Kamat <prakashkamat...@gmail.com>
wrote:

> Has Sugamya Bharat App become totally ICT Accesible?
>
> On Fri, 8 Dec, 2023, 9:08 pm Ashutosh Singhal, <
> ashutoshsinghal...@gmail.com> wrote:
>
>> When our complaint is sent to the concerned authority by PMU that time
>> our complaints disappear from the app. As I said earlier that the app has
>> many issues, we should report issues through Play Store, Sugamya Bharat
>> App, Twitter/X app and many more platforms. Now, I have observed more
>> issues in the app which I have already sent to Sugamya Bharat's mam and
>> written in Play Store rating. I will send those issues through Sugamya
>> Bharat App, EDistrict, PG GRAM, Twitter/X soon. Whenever any feedback any
>> platform developers get from more users that time developers solve the
>> issue faster.
>>
>> On Fri, 8 Dec 2023 at 17:19, Saurav Hegde <saurav0...@gmail.com> wrote:
>>
>>> Hello to the group, hope this message finds you well
>>> I had registered a complaint on the Sugamya Bharat app against Whatsapp
>>> that their stickers and GIFs are in accessible.
>>> I have received the following Email and also, my complaint is not
>>> visible in the app now.
>>>
>>> To,
>>>
>>> Appropriate Authority,
>>>
>>> Dear Sir/Madam,
>>>
>>> Subject: COMPLAINT: Sugamya Bharat Mobile Application – Non-availability
>>> of Accessibility Features at whatsapp for Persons with Disabilities – reg.
>>>
>>> Hon’ble Prime Minister launched the Accessible India Campaign (AIC) or
>>> Sugamya Bharat Abhiyan on 3 rd December 2015, for creating universal
>>> accessibility for Persons with Disabilities (PwDs) for Built Environment,
>>> Transport, and Information & Communication Technology (ICT) ecosystems. A
>>> barrier free environment aims at facilitating equal participation by PwDs
>>> in all activities and helps in promotion of an independent and dignified
>>> way of life.
>>>
>>> 2. As per the Rights for Persons with Disabilities (RPwD) Act, 2016,
>>> public buildings shall be made accessible in accordance with the
>>> ‘Harmonised Guidelines and Space Standards for Barrier Free Built
>>> Environment for Persons with Disability and Elderly Persons, 2016’ as
>>> notified under RPwD Rules. For the government websites, the Guidelines for
>>> Indian Government Websites and for the Road Transport System, the Code of
>>> Practice for Bus Body Design and Approval have been notified under RPwD
>>> Rules, 2017. Any contravention of the provisions of this Act, or of any
>>> rule made there under shall be punishable as per Sections 89 to 95 of the
>>> Act.
>>>
>>> 3. The Department has received a complaint through the mobile
>>> application – ‘Sugamya Bharat’ Mobile Application, wherein a grievance has
>>> been registered related to accessibility in a premise under your
>>> jurisdiction. As such, this complaint is being forwarded to you being the
>>> Appropriate Authority. As per Sections 45-46 of the RPwD Act, 2016, public
>>> buildings/services are required to be made accessible as per the standards
>>> in a time-bound manner. It is the responsibility of the owner/service
>>> provider to make its premise accessible. This Department has been given the
>>> mandate to reach out to the appropriate authorities for facilitating action
>>> on the registered grievance due to which this email is being sent.
>>>
>>> 4. In this regard, it is requested to please acknowledge this
>>> email/letter and take the appropriate action to make the premises
>>> accessible. Non response of this email/letter will lead to automatic
>>> escalation of the matter to higher authorities.
>>>
>>> 5. Appropriate Authorities are also required to update the progress of
>>> the complaint on the portal as per the actions taken, so that the
>>> complainants are kept informed of the actions being taken on their
>>> complaints.
>>>
>>> Note: The responsibility of forwarding the complaint to the owner of the
>>> premises/facility/service lies with the Appropriate Authority
>>> itself.However, while forwarding the complaint to Appropriate Authority,
>>> the PMU of the Sugamya Bharat APP will also try to find and forward the
>>> complaint to the owner of the premises / facility / service by copying them
>>> in the email.
>>>
>>> Complaint no: COM202311220004
>>> Date of complaint registered: 22/11/2023
>>> Complaint registered by: Saurav Hegde
>>> Name of the facility: whatsapp
>>> Address of the facility: NA
>>> Description of the issue:NAthe gifs and stickers in whatsapp are
>>> inaccessible with google talkback
>>> Yours Sincerely,
>>> Md.Marazuddin
>>> Under Secretary
>>> Accessible India Campaign
>>> Department of Empowerment of Persons with Disabilities
>>> Ministry of Social Justice and Empowerment
>>> Please someone explain me  the situation.
>>>
>>> Regards,
>>> Saurav Hegde
>>> Student at Brihan Maharashtra College of Commerce, Pune
>>>
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>>>
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>> .
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> .
>

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