Ya, this is true.
I recently needed to get a duplicate SIM card and Airtel store people
insisted on eye scanning and when I told them that I shall be filing a
complaint for this extra hassle and for hurting my dignity as a person
with disability, they agreed to take my fingerprints instead and issued
me the SIM card. But since I was their loyal customer having their post
paid connection for so many years, they might have considered this too.
Had I needed a new SIM, things could have gone differently. And, you
can't convince everyone and there should be some clear cut instructions
while issuing SIM cards to people with vision impairment.
With best regards,
Satguru Rathi
Assistant Manager
Baroda UP Bank <https://www.barodaupbank.in/>
Main Branch - Bareilly
Contact: +919871489945
"SAVE PAPER – THINK BEFORE YOU PRINT"
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On 1/23/2024 10:25 AM, Amar Jain wrote:
Unfortunately TRAI has not prescribed this requirement is what I am
told. These are operator devised processes for customer acquisition.
And whenever you complain, they perform the offline verification and
onboard the affected customer. So not getting a handle to take them to
CCPD to change this.
Regards,
Amar Jain
On 23/01/2024 10:21, Prashant Naik wrote:
Dear List
Below text is from the WhatsApp group. It is a major issue.
Dear Sir/Madam,
I am writing to bring to your attention a critical issue faced by
visually impaired individuals, including myself, when attempting to
purchase SIM cards from various telecommunications service providers
such as Airtel, Vodafone Idea, and Jio. Our inability to scan with
our eyes, due to the absence of retina or iBalls, presents a
significant challenge when attempting to go through the conventional
process of SIM card acquisition at retail outlets.
As visually impaired individuals, we encounter insurmountable
difficulties as retailers rely on eye scanning for SIM card
purchases, which creates a barrier that excludes us from accessing
essential telecommunication services. This impediment not only
contravenes our rights but also isolates us from the benefits of
seamless connectivity.
In light of these challenges, we seek the intervention of TRAI to
address this matter. We urge the authority to advocate for and
enforce better regulations and solutions that would ensure equitable
access to SIM cards for persons with visual impairment who lack the
ability to scan with their eyes. We propose the implementation of
alternative measures, such as biometric solutions like fingerprint
scanners, to facilitate the purchase of SIM cards, thereby ensuring
accessibility and inclusivity for all.
It is imperative that the regulatory framework governing SIM card
purchases is adapted to accommodate the needs of the visually
impaired community, enabling us to exercise our right to procure
essential telecommunication services independently and with dignity.
We earnestly request TRAI to take proactive steps to revise and
implement regulations that embrace the principles of universal design
and accessibility, addressing the specific challenges faced by
visually impaired individuals during the process of SIM card purchases.
We are confident that with your support and advocacy, a more
inclusive and accessible framework can be established, promoting the
empowerment and independence of persons with visual impairment in the
domain of telecommunications.
We appreciate your attention to this matter and look forward to the
implementation of measures that uphold the rights and dignity of
individuals with visual impairment in accessing telecommunication
services.
Thank you for your consideration.
Sincerely,
Doctor Sonal Dubey
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