Dear Access Indians, Good Evening all of you.
I learnt from the aforesaid mail that an incident involving one of our colleague, Faiyaz, who faced significant challenges while attempting to open a bank account at the Union Bank of India, Jalgaon Branch. His experience, as shared, underscores a critical area of concern regarding the accessibility of banking services for visually impaired individuals. Faiyaz's initial encounter at the bank, where he was advised to visit a cyber café to fill out the account opening form, highlights a gap in our banking system's adherence to the inclusive guidelines issued by the Indian Banks' Association (IBA) and the circulars from the Reserve Bank of India (RBI). These guidelines are designed to ensure that banking facilities are accessible to all customers, including those who are visually impaired, and mandate that banks provide necessary assistance to help visually impaired customers complete their banking transactions and formalities. The swift intervention by Mr. Rahul Gambhir, resulting in the bank staff assisting Faiyaz with the required formalities, is commendable. It not only facilitated the immediate resolution of the issue at hand but also demonstrated the positive impact of informed advocacy and support. However, it is imperative that such assistance should not be exceptional but a standard practice across all banking institutions. This incident serves as a reminder of the importance of: 1. Training and Awareness: Ensuring that all bank staff are adequately trained and aware of the guidelines pertaining to the assistance of visually impaired customers. This includes facilitating account opening processes, transactions, and any other banking services without necessitating external intervention. 2. Accessibility and Inclusion: Proactively implementing measures to make banking services more accessible and inclusive, such as providing forms in Braille, enabling digital accessibility, and ensuring that physical banking environments are navigable for all customers. 3. Policy Adherence: Strictly adhering to the guidelines issued by the IBA and RBI circulars regarding facilities for visually impaired customers, thereby preventing any form of service denial or discrimination. 4. Empowerment through Technology: Leveraging technology to empower visually impaired customers to conduct their banking independently, whenever possible, through accessible online banking platforms and mobile apps. In light of Faiyaz's experience, I urge our banking system to reflect on and reinforce our commitment to inclusivity and accessibility. It is essential that we not only comply with the established guidelines but also strive to exceed them, ensuring that every customer receives the support and respect they deserve, irrespective of their physical abilities. Let us take this incident as an opportunity to review and improve our practices, ensuring that our banking services are accessible, welcoming, and supportive for all customers, including those who are visually impaired. Thank you for your attention to this important matter. I look forward to seeing positive changes in our approach to customer service, reflecting our collective commitment to inclusivity and accessibility. On Mon, Feb 5, 2024 at 5:04 PM faiyaz attar <faiyazattar1...@gmail.com> wrote: > Dear Pavan, > Greetings of the day! Please connect with him on his official number: > +91-9999989133 on office time. Also you may rite to union access team > on unionacc...@unionbankofindia.bank if you have any concerns related > to accessible products of the bank. > > On 2/5/24, pavan kallem <pavankrishna...@gmail.com> wrote: > > sir, could you share his official number please? > > > > -- > > Disclaimer: > > 1. Contents of the mails, factual, or otherwise, reflect the thinking of > the > > person sending the mail and AI in no way relates itself to its veracity; > > > > 2. AI cannot be held liable for any commission/omission based on the > mails > > sent through this mailing list.. > > > > > > Search for old postings at: > > http://www.mail-archive.com/accessindia@accessindia.org.in/ > > --- > > You received this message because you are subscribed to the Google Groups > > "AccessIndia" group. > > To unsubscribe from this group and stop receiving emails from it, send an > > email to accessindia+unsubscr...@accessindia.org.in. > > To view this discussion on the web visit > > > https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAPGc7vUufUouSOetZVdEhAEjH%3DgE%3Dpkgpy3FQ-jJDCekm-4%2Bsg%40mail.gmail.com > . > > > > > -- > "Every problem is a part of the life, But, solving the problem is an > art of the life" > > Thanks and regards, > Faiyaz Attar. > > Technical Head Consultant, > > and, community representative for Organization's connect, (persons > with disabilities). > > From Team Manobal Project, > > Deepstambh Foundation, Jalgaon, and, pune. > Postal Address: > Deepstambh Foundation, Manobal, > Gat no.205/2, 206, Kusumba, > Near Ahinsa Tirth Bafna Goshala,Ajantha Road,Kusumba > Tal.Dist.- Jalgaon, 425003, > Maharashtra. > > Google location - https://goo.gl/maps/KBrcSK4XhxcYmWs66 > > > > Workphone/Whatsapp:+919657724559. > > (available between 8:00 morning-10:00 evening). > > Visit our Website at: > > www.deepstambhfoundation.org. > > Vidio clip about Manobal Project: > > https://youtu.be/2Y-r1TNEUpc > > Dare to dream: > https://youtu.be/9Lz2wgmK7LY > > Email: deepstambh...@gmail.com > > YouTube Channel: Deepstambh Foundation > > Facebook: > > https://m.facebook.com/DeepManobal/?ref=bookmarks > > Instagram: > > https://www.instagram.com/deepstambhmanobal2015?r=nametag > > Telegram: > > https://t.me/DeepstambhManobal > > -- > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of > the person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > > > Search for old postings at: > http://www.mail-archive.com/accessindia@accessindia.org.in/ > --- > You received this message because you are subscribed to the Google Groups > "AccessIndia" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to accessindia+unsubscr...@accessindia.org.in. > To view this discussion on the web visit > https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAH%3DONBDUEaj3FDWv%3DfLfqMAjw95KX%3D2TPba49-Nzb0wTU4GL%2BA%40mail.gmail.com > . > -- regards, Mukesh Jain [image: JAWS Certified, 2022] <http://www.freedomscientific.com/Training/Certification> [image: NVDA Certified Expert] <https://certification.nvaccess.org/> -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to accessindia+unsubscr...@accessindia.org.in. To view this discussion on the web visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CALnxaCk6pYpjHhJAN1taeJwFm%2BdS7XxC2sL5qCpDuieNbA-ytQ%40mail.gmail.com.
