----- Original Message -----
From: karmayog - tanya
To: Karmayog Yahoogroups
Sent: Monday, March 10, 2008 2:30 AM
Subject: [karmayog] 15 Mar: World Consumer Rights Day - Awareness Programme,
Mumbai
From: Dilip Modi
Subject: Invitation - World Consumer Rights Day 15 March 08 - Awareness
Programme in Mumbai - on Consumer interests and Today's Telcommunications Issues
This to invite the users of telecommunications to an event in Mumbai (Jaihind
College, Churchgate) on 15 March 08. it is meant not only to increase the
awareness of consumers about telecommunications services in India but by your
active participation also bear influnece on the Telecom Service Providers, Law
Makers, Regulatory Authority, Dispute redressal Authorities etc about the type
of service, its quality and its cost effectiveness in terms of tariffs. Many of
the issues that are likely to be debated are given below along with event
details and registration process. Exercise your rights as consumer and
participate.
Please note that this event is jointly organised by IMC and BTUA and the
Sponsors and does not have any registration fees.
Sent by Dilip Modi on behalf of Mr Achintya Mukherjee (e mail: [EMAIL
PROTECTED] )
Bombay Telephone User Association - Mumbai
----------------------------------------------------------------------------------------------
On World Consumer Rights Day - 15 March 08
Indian Merchants'
Chamber
Jointly with
Bombay Telephone Users' Association
present a
Consumer Awareness Programme
CONSUMER INTERESTS AND TELECOM ISSUES
on
Saturday, March 15, 2008
>From 9.00 a.m. to 6.00 p.m.
at
Jaihind College Auditorium
Churchgate, Mumbai
----------------------------------------------------------------------------------------------
SESSIONS AND TOPICS :
MORNING SESSION :
a.. Registration : 9 am - 9.30 am
a.. Inauguration : 9.30 am - 10.30 am
Chief Guest : Chairperson :Telecom Regulatory Authority of India*
Guests of Honour : Leaders from the telecom industry (Bharti Airtel, Reliance
Communications, Mahanagar Telephone Nigam Ltd., Bharat Sanchar Nigam Ltd., Tata
Teleservices, Vodafone, BPL)*
President : President - Indian Merchants' Chamber
(* Requests forwarded and awaiting confirmation )
a.. Number Portability :10.30 am - 11.30 am
b.. Issues in Spectrum in context of Consumer interests : 11.30 am - 1.30 pm
(Lead Speakers; Service Providers viewpoints; Questions / Answers and
discussion)
LUNCH : 1.30 pm - 2.30 pm
AFTERNOON SESSION : 2.30 pm - 5.30 pm
a.. Consumer Grievance Redressal Systems and Issues (Telecom and Broadcasting)
Lead Speakers; Question / Answers; Service Providers viewpoints and discussion
a.. Plenary Session : 5.30 pm - 6.00 pm
PANEL MEMBERS: ( In order of confirmation )
Mahesh Uppal : Expert in Telecommunications Policy and Regulation*
DPS Seth : Former CMD, BSNL and Member, TRAI*
Shalini Singh : Journalist , Times of India*.
Rekha Jain : Professor in Indian Institute of Management*
Paranjoy Guhathakuta : Journalist & TV Anchor*
Sucheta Dalal : Journalist & Consumer Activist*
*( Confirmed )
Senior Advisors : Telecom Regulatory Authority of India#
TV Ramachandran :Secretary General, Cellular Operators Association of
India (COAI)#
Shri Khanna : Secretary General, Association of Unified
Telecom Service Providers of India (AUSPI)#
Representatives : Service Providers including for Broadcasting of
TV signals#
#( Confirmation sought )
WHO CAN PARTICIPATE :
1. Members of Parliament (Mumbai)
2. Department of Telecommunications (DOT)
3. Telecom Disputes Settlement and Appellate Tribunal (TDSAT)
4. Telecom Engineering Centre (TEC)
5. Internet Service Providers Association of India (ISPAI)
6. Service Provider Companies
7. Consumer Advocacy Groups recognized by TRAI
8. Consumer Advocacy groups from Mumbai
9. Broadcasters, Multi Service Operators, Cable Operators
10. Consumers of Telecom services
11. And of course you the consumer
-------------------------------------------------------------------------------------------------------------------------
REGISTRATION FORM
Consumer Awareness Programme
CONSUMER INTERESTS AND TELECOM ISSUES
March 15, 2008, Jaihind College Auditorium, Mumbai
Contact Details:
Mr. Subhash Menon / Mr. Achintya Mukherjee
Head-IT Dept., IMC /Hon. Jt. Secretary, BTUA
Fax : 22048508/22838281
E-mail : [EMAIL PROTECTED] & [EMAIL PROTECTED] (please send mail to both)
or Call Ms. Neeti, IMC Tel : 2204 66 33
Dear Sir,
We have the pleasure in deputing the following delegate/s for the
above-mentioned Programme :
Name of Organisation: .............................
Address: ....................................
Tel. Nos. ......... Fax: ........ Mobile No............
NAME OF REPRESENTATIVE E Mail ID
1.
2.
3.
4.
5.
INDIVIDUALS
Name: .....................................
Address: ....................................
Tel. Nos. (R) ......... Fax: ........ Mobile No.........
PLEASE MARK AS APPLICABLE:
( ) Member of Parliament ( ) Service
provider / Associations
( ) Representative of Government Agency ( ) Telecom
Professional
( ) Consumer Activist ( )
Ordinary User of telecom services;
( ) Representative of Media (Electronic / Print)
Only limited seats available. Registration (No Cost) on a
first-come-first-served basis.
-----------------------------------------------------------------------------------------------------------------------------
A SAMPLE OF CONSUMER ISSUES IN TELECOM:
The telecom scenario in the country for consumers has changed for the better
over the last decade. The monopoly of a single service provider has given way
to competition and call rates for different segments of telecom service have
fallen gradually, helping to widen the subscriber base. Yet consumers across
the board are harassed by poor quality of service. Why is this so?
· Do operators concentrate as much on quality of service as they do on
signing on new customers? Do they have user-friendly systems in place?
· Have the policy makers kept consumer interests in focus? What has the
regulator done for consumers? Are service providers genuinely following all
that TRAI has prescribed? Is there timely assistance for the consumer?
· Has the process of framing laws and policies on telecom been fair and
equitable or has the process affected the services they offer?
· Do operators have a real grievance in the matter of spectrum
allocation and are government decisions in this area going to impact their
delivering good Quality of Service (QOS)? Are consumers paying for all these
inefficiencies?
· Why is it that telecom issues have, over the last decade, repeatedly
landed up for resolution in the courts of law? Is there the need for Parliament
to re-examine the law-making and regulatory process?
· Does civil society have a role to play? Should there be social audit
in quality of service? What is the role of consumer advocacy groups? Is there
the necessity of including consumer advocacy groups in the process of setting
up and monitoring the maintenance of QOS standards?
· Will the action of market forces be the only way to bring about the
best in tariff and quality of services and if yes, is it actually being
translated into practice?
To debate all these questions and many more and to enlighten consumers of the
various steps taken by the Regulator for their benefit, the IMC and the BTUA
have arranged a Consumer Awareness Programme on the World Consumer Rights Day (
15 March, 2008 ) at the Jaihind College Auditorium, A Road, Churchgate, Mumbai
400020.
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
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