Hi, I am forwarding this mail I received from Swiggy when I shared with them my screen recording of Talkback not reading the search edit box like earlier. Can anyone explain what they mean and if this makes sense?
Regards, Saurav Student at Brihan Maharashtra College of Commerce, Pune ---------- Forwarded message --------- From: Swiggy Support <supp...@swiggy.in> Date: Sun, Mar 24, 2024 at 8:06 AM Subject: Re: Accessibility issue as a screen-reader user To: <saurav0...@gmail.com> Hi Saurav, Thank you for highlighting the issue with us. We would like to inform you that the talkback responds only if there is any content in the cell available, as per the screen recording which you have shared is empty the Talkback will not be able to read empty cells. If you're experiencing issues with Talkback not reading the search cell, you may need to check the settings to ensure that it's enabled to read all elements, including the search bar. If there’s anything else that we can assist you with, please feel free to reach out to let us know. Regards, Mohammad Abdur Rahman Swiggy Support Team. On Sat, 16 Mar at 12:09 AM , Swiggy Support <supp...@swiggy.in> wrote: Hi Saurav, Thank you for writing in and sharing the screen recording. We are sorry for the inconvenience caused. We have shared your concern with the relevant team and we will get back to you with an update within 72 hours. If there’s anything else that we can assist you with, please feel free to connect with us. Regards, Yashwanth Swiggy Support Team. On Wed, 13 Mar at 4:41 PM , Saurav Hegde <saurav0...@gmail.com> wrote: Hi, Please make sure you have listened to the recording carefully. Talkback is clearly not able to find the search box where you can type dish or restaurent, even if the button is visible to non Talkback users. This issue began 2 months after a Swiggy update, before which everything was fine. Please take the issue seriously and do not write weig replies. Regards, Saurav Student at Brihan Maharashtra College of Commerce, Pune On Wed, Mar 13, 2024 at 4:11 AM Swiggy Support <supp...@swiggy.in> wrote: > Hi Saurav, > > Thank you for writing to us. > > As per your shared screen recordings, we could not find any issue with the > accessibility of the App. You may use the App to order your needs. > > If there’s anything else that we can assist you with, please feel free to > connect with us. > > Regards, > Mohammed Sameer > Swiggy Support Team. > > On Sun, 10 Mar at 6:47 PM , Saurav Hegde <saurav0...@gmail.com> wrote: > Hi, > please find below attached the screen recording demonstrating the issue. > Please listen carefully to what talkback says. > Share it with your accessibility team > > Regards, > Saurav > Student at Brihan Maharashtra College of Commerce, Pune > > > 21135381:201988 -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to accessindia+unsubscr...@accessindia.org.in. To view this discussion on the web visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAMDaTCbq-4LUuvfnkFQjmusWexPvfwK3uibhJ8rqsQA5z4T1fA%40mail.gmail.com.
