If there is an option, re-open your case. If not, file a new case referencing to your earlier case and explain why accessibility is not a feature. Though unfortunate, but it's important to pursue consistently.
Best, -Srinivasu Regards, Srinivasu Chakravarthula, CPWA (2018), DHS Trusted Tester Website <http://www.srinivasu.org> | LinkedIn Profile <http://linkedin.com/in/srinivasuc> | Follow me on Twitter <http://twitter.com/csrinivasu> Director of Product Accessibility, Freshworks, Inc <https://www.freshworks.com> On Thu, Dec 26, 2024 at 6:41 PM Saurav Hegde <[email protected]> wrote: > Dear group, > > As you may know, I've been pursuing the issue of Swiggy's accessibility > with screen readers like Talkback. Following a suggestion, I filed a > grievance on the CPGRAMS portal. Swiggy responded to the concerned officer > by characterizing this as a feature request and forwarding it to their > relevant team. Subsequently, the portal closed my case. > > Essentially, it appears that no progress has been made. The portal offered > an option to file an appeal for such situations. My question is, what are > the potential outcomes of filing an appeal? Would I need to go to court or > take other legal action? Is it worth pursuing, or will the weaknesses of > the RPWD 2016 guidelines prevent any meaningful change? > > I would appreciate your advice on how to proceed. > > Sincerely, > Saurav > Student at Brihan Maharashtra College of Commerce, Pune > > -- > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of > the person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > > > Search for old postings at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "AccessIndia" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To view this discussion visit > https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAMDaTCZeY0T%3D0ivLRqGZ8ega6UWp3q1erk0pOD%3Di3A%3DUSqsjnQ%40mail.gmail.com > <https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAMDaTCZeY0T%3D0ivLRqGZ8ega6UWp3q1erk0pOD%3Di3A%3DUSqsjnQ%40mail.gmail.com?utm_medium=email&utm_source=footer> > . > -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAFHrfbySjsjihZqSvweZUdGo7e2L%3Dn4kPCLpPmqukA1hWjMuTA%40mail.gmail.com.
