Dear Suresh Without having such vital information, it is difficult to comment on accessability. One will have to install a screen reader and then figure out if it is accessabile or not in case it is not a mainstream product. Harish.
----- Original Message ----- From: "Suresh" <[EMAIL PROTECTED]> To: <[email protected]> Sent: Thursday, April 10, 2008 6:37 PM Subject: Re: [AI] Suggestion regarding email & chat support > Dear Amit Bhatt, > > Usually BPOs use particular client support software to send and receive > emails. Microsoft outlook is used amongst Business Associates. According > to the A.M. of Training, Slash Support, They use particular web based > system > to communicate with their customers. They won't use Microsoft outlook or > outlook express. As you mentioned, if we make JAWS work with such > software, > whom should we contact for further assistance? For voice based process, > BPOs use CRM (Customer Relationship Management). I don't know the exact > name of the software which is used for email and chat support. > > Thanks. > Suresh > ----- Original Message ----- > From: "Amit Bhatt" <[EMAIL PROTECTED]> > To: <[email protected]> > Sent: Thursday, April 10, 2008 6:56 PM > Subject: Re: [AI] Suggestion regarding email & chat support > > >> Dear Suresh, >> >> Chat and E-mail support is Ok but I would like to know what will be the >> exact work profile witch they have decided for a VI person. >> As far as chatting is concern, people do use their internal chatting >> client >> in many BPOs. >> To my knowledge, mostly Microsoft Outlook or Outlook Express is used for >> having E-mail communication in BPO. >> Their chatting application doesn't work well with Jaws but it can be made >> accessible and compliant to Jaws. I am not seeing any problem to come >> from >> using E-mails as I have already mentioned that MS Outlook and OE are >> being >> used for E-mailing. >> Would be easy for us to comment on the challenges to be faced by a VI >> person >> once you'll tell us about the work profile. >> With profound regards, >> >> Amit Bhatt >> E-mail: [EMAIL PROTECTED] >> IM: [EMAIL PROTECTED] >> Skype: amitbhattindia >> Direct cell: +91-986-820-1812 >> >> "Coming together is beginning, keeping together is progress, working >> together is success" >> ----- Original Message ----- >> From: "Suresh" <[EMAIL PROTECTED]> >> To: <[email protected]> >> Sent: Thursday, April 10, 2008 4:30 PM >> Subject: [AI] Suggestion regarding email & chat support >> >> >>> Hi friends, >>> >>> The well-known BPO, Slash Support Chennai is ready to employ visually >> challenged persons in email and chat support. Thanks to Welfare >> Association >> of the >>> Blind which creates awareness amongst ITs in Chennai. >>> As I mentioned earlier, Slash Support has taken initiative to employ >> visually challenged candidates in email and chat support. We expect in >> puts >> from list >>> members those who are working in that field already. Queries as >>> follows: >>> >>> 1. Is it possible for a VI candidates to work in such field? >>> 2. Is it accessible for screen reader softwares (especially JAWS)? >>> 3. Does BPO use any particular software to send email? If it so, can we >> work on that software with ease? >>> 4. What are all the challenges one has to face working in that field? >>> Please send your in puts. Thanking you in anticipation. >>> >>> Regards >>> Suresh >>> To unsubscribe send a message to [EMAIL PROTECTED] >> with the subject unsubscribe. >>> >>> To change your subscription to digest mode or make any other changes, >> please visit the list home page at >>> >> http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in >> >> >> To unsubscribe send a message to [EMAIL PROTECTED] >> with the subject unsubscribe. >> >> To change your subscription to digest mode or make any other changes, >> please visit the list home page at >> >> http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in > > > To unsubscribe send a message to [EMAIL PROTECTED] > with the subject unsubscribe. > > To change your subscription to digest mode or make any other changes, > please visit the list home page at > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in > To unsubscribe send a message to [EMAIL PROTECTED] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in
