Sunil,

 

I was also told that there are not many restaurants registered with the app. in 
Kerala. I know the reason why, guess it will take time for them to register as 
the service has just started and they need to register under the ONDC (Open 
Network for Digital Commerce) to be onboarded to the platform.


Thank you for proactively seeking feedback from the community. Wishing you and 
your team more success!

 

From: [email protected] <[email protected]> On Behalf 
Of Sunil Choudhary
Sent: 12 July 2025 04:58 PM
To: [email protected]
Subject: Re: [AI] Feedback on TAN App - A Highly Accessible Food Ordering 
Experience

 

Thanks for your question avichal. The delivery partner availability may vary by 
the area and some sellers too. We are working on improving user experience when 
the delivery partners are not available in some locality. but its temporary 
thing and usually resolves within few minutes. 

 

On Fri, Jul 11, 2025 at 12:13 AM Avichal Bhatnagar <[email protected]> 
wrote:

Hi Sunil,

Can you please throw some light on how does the delivery mechanism work in this 
app? Yesterday, I was trying to place an order, but was constantly getting the 
message "no delivery person in your area, try after sometime".

 

On Wed, Jul 9, 2025 at 10:50 AM Sunil Choudhary <[email protected] 
<mailto:[email protected]> > wrote:

You could download the app from the following link:
https://www.buyfromtan.com/

 

Regards

Sunil

 

On Wed, Jul 9, 2025 at 9:50 AM Manoj Govindraj <[email protected] 
<mailto:[email protected]> > wrote:

Hi Omkar,

I did not see the app in the IOS app store. So is it still only for android?

 

Warm regards,

Manoj





On Jul 8, 2025, at 6:39 PM, Omkar Pawaskar <[email protected] 
<mailto:[email protected]> > wrote:

 

Yes friends, this app is really good.

and the accessibility of this app is amazing so I request you all to please 
download and use this app. 

Thanks and regards, Omkar Pawaskar.

 

On Tue, 8 Jul, 2025, 1:39 pm Mujtaba Merchant, <[email protected] 
<mailto:[email protected]> > wrote:

Dear Access India Group,

 

I wanted to share my experience with the TAN app, which I recently discovered 
through our group discussion. I'm thrilled to report that the app is totally 
screen reader friendly and offers various accessibility options catering to 
different abilities.

 

The app's features are impressive, allowing users to:

 

- Search for dishes or restaurants around a specified address

- Filter by diet, cuisine, and delivery time

- Easily navigate menus using headings

- Add or remove items from the cart

- Confirm and pay for orders

- Add favorite restaurants and possibly dishes

 

I was thoroughly impressed with the app's accessibility, scoring it 9/10 in 
this aspect. The design and support, however, deserve a perfect 10/10. I had 
the pleasure of speaking with Sunil from the TAN app team, who provided 
excellent assistance and support.

 

I did provide the team with some feature requests, including adding delivery 
instructions on the checkout/cart screen, which I hope they will implement soon.

 

One notable highlight is the seamless experience of adding and editing 
addresses within the app.

 

For those interested in exploring accessible food ordering options, I highly 
recommend trying the TAN app. You can also watch Sunil's interview with Radio 
Udaan to learn more about his work on making TAN app accessible here: TechCity, 
516, No More Shopping Struggles! Shop Easily with TAN — The Online Store App 
for Blind <https://www.youtube.com/watch?v=9wOe3dvJx-A>  

 

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-- 

Avichal Bhatnagar
Assistant professor at
Department of English, Sri Guru Nanak Dev Khalsa College
University of Delhi

Doctoral research scholar at
Department of humanities
Delhi Technological University (formerly Delhi college of engineering)

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