Hello everyone, I'm writing to draw your attention to a critical accessibility issue with the Ministry of Railways' newly launched "super app," RailOne. This app, which aims to consolidate ticket booking, live train status, and other railway services, was released in July 2025 and replaces the older IRCTC Rail Connect and NTES apps. It can be found on the Play Store here: [ https://play.google.com/store/apps/details?id=org.cris.aikyam&hl=en_IN](https://play.google.com/store/apps/details?id=org.cris.aikyam&hl=en_IN)
While the concept of a unified app is commendable, there is a significant bug that severely hinders or completely prevents its use with screen readers like TalkBack and VoiceOver. Specifically, several important controls are not announced by these screen readers, making navigation and interaction extremely difficult. Furthermore, during the ticket booking process, the RailOne app forces users to complete a visual CAPTCHA without providing an audio alternative. This is a major regression, as both the IRCTC website and the older Rail Connect app offered an OTP (One-Time Password) as a fallback option for users who cannot complete visual CAPTCHAs. The absence of an OTP option or an audio CAPTCHA in RailOne means that blind users are currently unable to book tickets independently. I believe it is crucial that we raise this issue publicly to encourage the development team to prioritize these accessibility improvements. Tweeting at @RailMinIndia and @IRCTCofficial, or posting on other social platforms where Indian Railways is active, may generate faster attention than private reports alone. Clear and concise posts calling for an OTP fallback and full screen-reader support will highlight the importance of independent travel for all. Thank you for helping to shine a light on this matter, ensuring that everyone can travel independently. Best, mastermind vikas -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CA%2BwBsuLkJSg56B9_NOvhELWOC2%2BbqcmDtgiqUyNMov4yfsJEgw%40mail.gmail.com.
