Please refer to latest directions issued by RBI on November 28th. Responsible conduct of business directions and KYC directions (for commercial banks) have relevant provisions.

Regards,

Amar Jain

On 28/11/2025 19:50, Narendra Sathe wrote:

Hello everyone

As the subject line says I am looking for a list of non negotiable accessibility guidelines with regards to banking sector... Will appreciate help from access India members the list on accessibility guidelines mainly framed by department of financial services

Regards

Narendra Sathe

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