ya, the ride numbers doesn't seem bad.

On Thu, Dec 4, 2025 at 7:14 PM anirudh rao <[email protected]>
wrote:

> the news just mentions that they are discontinued but, dos not probe into
> the reasons.
> sometimes why is as important as what.
>
> On Thu, Dec 4, 2025 at 4:37 PM Vaishnavi Jayakumar (Inclusive India) <
> [email protected]> wrote:
>
>> 4 Dec 2025
>>
>> Bengaluru: In 2017, Uber and Mphasis launched Uber Access and Assist, but
>> the services were discontinued after COVID-19, leaving Bengaluru’s
>> differently-abled community high and dry.
>>
>> While Karnataka plans a bill reserving 5 percent of private jobs and 10
>> percent of educational seats for persons with disabilities, around 50
>> specially modified vehicles for differently-abled people and senior
>> citizens lie unused in a Bengaluru parking lot.
>>
>> In 2017, ride-hailing aggregator Uber, in partnership with IT services
>> firm Mphasis,
>> launched 50 Uber Access vans - retrofitted vehicles for wheelchair users
>> - and Uber
>> Assist for seniors or those needing extra help.
>>
>> While Mphasis funded the initiative, Uber operated the services via its
>> app. The vehicles,
>> equipped with hydraulic wheelchair lifts and driven by drivers certified
>> by the Diversity
>> and Equal Opportunity Centre (DEOC), were a relief for the
>> differently-abled community,
>> who often struggle to navigate the city. However, the services were
>> discontinued after
>> the Covid-19 pandemic.
>>
>> Sources told Moneycontrol that these vehicles now need extensive repairs,
>> including tyre
>> replacement and rewiring damaged by rodents, costing at least Rs 1.5 lakh
>> per vehicle. A
>> Tamil Nadu–based NGO has offered to take over the fleet.
>>
>> "Our partnership with Uber (Uber Access and Uber Assist) concluded in
>> 2020. The vehicles, owned by independent driver-partners, have not been
>> operational since Covid.
>>
>> Some of the remaining vehicles are being processed for in-kind donation
>> to selected
>> NGOs. At present, there are no plans to resume the service," Mphasis
>> spokesperson said.
>>
>> Differently-abled activists are dismayed. Vijay NM, who has been using a
>> wheelchair for
>> 17 years due to muscular dystrophy, told Moneycontrol, "Uber Access and
>> Uber Assist
>> were crucial for our community. After their discontinuation, many stopped
>> attending
>> events. Private providers charge Rs 3,500-4,000 for a 10 km trip,
>> compared to Rs 250-
>> 350 for regular cabs, and their drivers are untrained and often hesitant
>> to handle
>> motorised wheelchairs.”
>>
>> "The project, costing Mphasis Rs 13.6 crore, ran 19,000 Uber Access trips
>> and 3.3 million
>> Uber Assist trips, benefiting thousands of differently-abled riders and
>> seniors. Today, the
>> vans - Toyota Innova Crysta and Tavera with hydraulic lifts - are
>> deteriorating due to
>> neglect: rodent damage, dead batteries, rusted hydraulics, and expired
>> insurance," he
>> said.
>>
>> Activists argue the fleet could be transferred to the Karnataka
>> government or credible NGOs to operate subsidised accessible transport.
>> "This would restore dignity and independence to thousands at minimal cost,"
>> said Vijay.
>>
>> Once a symbol of freedom and mobility, these vehicles now sit idle, their
>> potential wasted. "We don’t need sympathy or charity. We need
>> infrastructure, access, and the chance to restart a beneficial service," he
>> added.
>>
>>
>> www.moneycontrol.com/news/india/bengaluru-five-years-on-50-uber-special-cabs-for-differently-abled-lie-unused-13709363.html
>>
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