*Dear Access India Community,*
I, Dhaval Mukesh Trivedi, a *100% visually impaired consumer* from Mumbai,
am seeking expert legal advice regarding a persistent struggle to recover
my funds from *Yamaha Music India*, *ARK Services*, and *Amazon Seller
Services*।
I have been subjected to gross negligence and mental harassment for over
13 months, despite providing absolute cooperation to resolve technical
hurdles created by the companies themselves।
*1. Critical Case Details (Dead on Arrival):*
- *Product:* Yamaha EP-E50A Wireless Bluetooth Neckband।
- *Purchase Date:* 14 January 2025 via Amazon.in।
- *The Defect:* The product was *non-functional upon delivery (Dead on
Arrival)*।
- *Service Record:* I surrendered the product to the Authorized Service
Center (*ARK Services, Mumbai*) on *17 January 2025* under *Job Sheet
No. 2645*। It has remained in their custody for over a year, and the
warranty has since expired।
*2. The Address Discrepancies & Good Faith Effort:*
- *Address Errors:* Amazon (OP3) generated the *Invoice (No. BOM7-6475)*
with significant errors in both the *Billing and Shipping Addresses*।
- *Billing Address:* It was incorrectly listed as a Bhiwandi address
under Mr. Keval Hariya’s name, instead of my Mumbai residence।
- *Shipping Address:* Even the shipping details on the invoice do not
accurately reflect my current address।
ss।
- *My Cooperation & Verification:* To resolve Yamaha’s concerns over
the billing name, I facilitated a *direct telephonic verification*
between Yamaha’s officials and the individual named on the invoice, Mr.
Keval Hariya।
- *Consent for Refund:* I explicitly provided my consent for the refund
to be credited directly to Mr. Keval Hariya’s bank account to
simplify the
process for Yamaha। We even shared his cancelled cheque as requested।
- *The Result:* Despite this extreme level of cooperation and legal
verification, Yamaha continued to obstruct the refund process for over a
year।
*3. Coercive Legal Tactics:*
- *Illegal Waiver:* After global escalation to *Yamaha Japan HQ*,
Yamaha India finally approved the refund (*Ticket 476807*) but made
it conditional।
- *The Condition:* They are demanding a signature on a *"Full and
Final Settlement" letter*, which forces us to waive all statutory
rights under the Consumer Protection Act, 2019। I have refused
to sign this
coercive document।
*4. Violation of the RPWD Act, 2016:*
- *Mockery of Disability:* On 30 January 2026, Yamaha’s support team
sent me a *map-based link* and instructed me to *"put in a PIN-code
and search"* for a service center, completely ignoring my status as a
100% blind consumer।
*My Request for Guidance:*
I intend to file a formal complaint via the *e-Daakhil portal* this
coming Monday। I would appreciate insights on:
1. *Whose name should the complaint be filed in?* Since the invoice is
in Mr. Keval Hariya’s name but the product was submitted by me (Dhaval
Trivedi) and the payment was made from my account, who should be the
primary complainant? Or can we file as joint complainants?
2. How to specifically address the *errors in both billing and
shipping addresses* in the legal statement?
3. Provisions under the *RPWD Act, 2016* that can be invoked against
Yamaha for their insensitive communication।
*Regards,*
*Dhaval Trivedi*
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