We confronted the management strongly and asked them to take immediate actions, they said sorry for which we refused to accept it.
On Thu, 19 Feb 2026 at 16:49, KONGALETI SATYANARAYANA < [email protected]> wrote: > Dear Lovely Sarkar, > > What happened is truly concerning and underscores a persistent issue. > While laws and guidelines are prepared, execution in highly regulated areas > remains a challenge. Our society still has a long way to go, and > unfortunately, these incidents continue to occur. > > I face similar situations frequently as a professional in a leading public > sector insurance company. For example, when I book an Uber, drivers often > bypass me and ask the person dropping me off for payment, assuming that as > a blind person, I cannot handle it myself. There is often a mix of > curiosity, hesitation, and even jealousy from others when we navigate these > spaces. > > While legal drafts and letters may create temporary pressure, they often > fail to truly sensitize people. I believe we must play our part strongly > because real change comes from people, not just laws. > > I would like to understand what immediate attempts were made by the > individuals involved to sensitize the staff during these encounters. What > were the reactions when they tried to address the conduct on the spot? > Understanding these interactions is a critical step in ensuring long-term > sensitization rather than just seeking a legal remedy. > > Best regards, > > KONGALETI SATYANARAYANA > > thanks and regards, > Kongaleti Satyanarayana Reddy > > > On Thu, Feb 19, 2026 at 4:38 PM RSKC-Rising Star Khilte Chehre < > [email protected]> wrote: > >> Respected Leaders and Members of the Disability Rights Community, >> >> I am writing to place before you an incident that raises serious concerns >> regarding attitudinal accessibility within regulated aviation >> infrastructure, and to seek collective reflection and possible action. >> >> On 10 February 2026, at approximately 10:20 PM, during lawful access *to >> Encalm Lounge( 9289811301) *operating within an airport facility, a >> staff member remarked in reference to blind travelers in our group: >> >> >> *“अंधे हैं तो अंदर कैसे आ गए?” (“If they are blind, how did they get >> inside?”)* >> >> The statement was made in the presence of visually impaired citizens who >> had valid access to the lounge. Service was denied, the remark questioned >> the legitimacy of blind individuals occupying a public commercial space >> within national aviation infrastructure. >> >> Additionally, on 1 December 2025, during immigration clearance at Indira >> Gandhi International Airport, members of the same group experienced >> dismissive conduct suggesting doubt toward independent international travel >> by blind citizens. >> >> These incidents are not being shared as isolated grievances. They reflect >> a broader concern: that attitudinal barriers continue to exist within >> spaces governed by statutory obligations under the Rights of Persons with >> Disabilities Act, 2016. >> >> Airports and associated hospitality services are public-facing, regulated >> environments. They must reflect constitutional guarantees of dignity, >> equality, and non-discrimination. If blind citizens are still being treated >> as anomalies in such spaces, it indicates an implementation gap that >> requires collective attention. >> >> We believe that accessibility cannot be limited to infrastructure alone. >> Sensitisation and institutional culture are equally critical to ensuring >> meaningful inclusion. >> >> I share this with humility and seriousness, and I invite your guidance on >> appropriate collective steps — whether through representation to >> authorities, policy engagement, or statutory mechanisms — to ensure that >> such conduct is addressed constructively and does not recur. >> >> The objective is not confrontation for its own sake. It is to strengthen >> the movement toward dignity-led accessibility and equal participation for >> persons with disabilities across India. >> >> I look forward to your counsel and solidarity. >> >> With respect, >> >> Lovely Sarkar >> Senior Programmes Manager >> Rising Star Khilte Chehre >> Delhi, India >> 8527044355 >> >> -- >> Disclaimer: >> 1. Contents of the mails, factual, or otherwise, reflect the thinking of >> the person sending the mail and AI in no way relates itself to its veracity; >> >> 2. 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AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAC%3DrEjsEEG2Rbq_eiobAtPwCe9%2BeRAgPnj7kDkgKr%2Bd5E1f%2B%2BA%40mail.gmail.com.
