Many travel booking websites does not provide disability disclosure while booking the flights, we may have to visit to flight website to disclose seperately or call them on phone for providing assistance.
Moreover the assistance is provided only once we reach the airline desk, but what if I am travelling alone and connot even reach to airlines desk. There must be a kiosk for disabilities in the parking or drop-off area. I recently travelled to US and there things were really smooth. I travelled alone as well felt more confident and cared by them. We need to work upon this and make India aviation more safe and reliant for PwDs. Regards, Sourabh Singh Yadav On Wed, 18 Mar, 2026, 08:39 Mister Kayne, <[email protected]> wrote: > Hi Pranav, > > > > You’ve touched on a major pain point. The digital barriers on booking > sites—especially those tricky date pickers and visual seat maps—often make > "independent" travel feel anything but independent. > > > > I recently flew solo for the first time from Bangalore to Hyderabad and > back, and I had similar concerns about the booking process. Since the > online system didn't offer a clear way to disclose a disability, I had > someone else book the tickets for me. To bridge the gap, I called the > service numbers for both IndiGo (BLR to HYD) and Air India (HYD to BLR) > immediately after. I explicitly told them that the online portal lacked the > necessary options and requested they alert their ground staff to expect me. > > > > Despite having a lot of anxiety about flying solo, I found that being > proactive on the phone really paid off. Both airlines managed the process > smoothly, from boarding to off-boarding. It might be worth trying the > direct phone line approach next time to ensure the assistance is ready and > waiting, even if the websites are still lagging behind in accessibility. > > > > Warm regards, > > > > Mister Kayne > Author: The Somebody, Nobody, Anybody & Everybody Blog! > <https://www.mister-kayne.com/> > > Mail: [email protected] > > Sent from Outlook® for Windows 11 > > > > > > *From:* [email protected] <[email protected]> *On > Behalf Of *Pranav Lal > *Sent:* Wednesday, March 18, 2026 5:17 AM > *To:* [email protected] > *Subject:* RE: [AI] Issues with aviation-web check-in, security > protocols, and entire journey > > > > Hi Amar, > > > > Where does one disclose disability in the first place? > > > > I have the usual problems with the lack of accessibility of travel > websites. The biggest problem being that selecting the dates of travel is > inaccessible. I recall this being a problem with make my trip. > > > > I had had to wait for over 30 minutes for escorts at Delhi and at > Hyderabad. The seat map on the indigo website is not usable because it is > hard to tell which seats are occupied. > > > > Pranav > > -- > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of > the person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > > > Search for old postings at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "AccessIndia" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To view this discussion visit > https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/111b01dcb668%24593b3a20%240bb1ae60%24%40gmail.com > <https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/111b01dcb668%24593b3a20%240bb1ae60%24%40gmail.com?utm_medium=email&utm_source=footer> > . > > -- > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of > the person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > > > Search for old postings at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "AccessIndia" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To view this discussion visit > https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/TYZPR02MB9171C8D9155DC3BF51CBF58F9D4EA%40TYZPR02MB9171.apcprd02.prod.outlook.com > <https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/TYZPR02MB9171C8D9155DC3BF51CBF58F9D4EA%40TYZPR02MB9171.apcprd02.prod.outlook.com?utm_medium=email&utm_source=footer> > . > -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAL3n5wKMkYwp6Aoo2jso0Le%3DHgMbgq20oSYu7PRj_H4VxQTtWg%40mail.gmail.com.
