CIC fines BSNL Rs 5,000 for RTI mix-up in MSN News Joshi, a resident of Nagpur, was unhappy over the inflated bills sent to him. He sought details of the SMS and calls made from his BSNL phone under the RTI Act. BSNL officials failed to provide him the information
New Delhi: The Central Information Commission has slapped a fine of Rs 5,000 on Bharat Sanchar Nigam Limited for its failure to provide phone call details to a customer who allegedly received an inflated bill. "Due to inefficiency in recording and maintaining the required data, the appellant's grievance could not be redressed. In view of this, the Chairman, BSNL, on behalf of the respondent, is therefore, directed to pay a compensation of Rs 5000," ordered the commission while hearing the plea of Sunil Pandit Joshi. Joshi, a resident of Nagpur in Maharashtra, was unhappy over the inflated bills sent to him. He sought details of SMS and calls made from his number from BSNL under the RTI Act. The officials failed to provide him accurate information and asked him to approach the grievance cell which could not offer any reprieve. In his reply, the Chief Public Information Officer accepted that there were erroneous entries in Joshi's bill. "Due to a technical snag in the system of recording calls, the correct information about usage of the phone facility could not be recorded, resulting in excess liability," said the CPIO. The CIC felt that Joshi had to pay more than the average bill as compared to the previous months, thus, suffering financial losses and hampering his attempts to seek justice. "As a result, the appellant attempts to seek justice, has been frustrated due to both technical snag in recording the call details as well as lack of responsiveness of the officials responsible for redressal of grievances under the auspices of the Grievances Forum," observed CIC while disposing off the petition. http://news.in.msn.com/national/article.aspx?cp-documentid=1663919 Join Access India convention: For updates on it visit: http://accessindia.org.in/harish/convention.htm Registration closes on September 12th!! To unsubscribe send a message to [EMAIL PROTECTED] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in
