If the ggovernment is a little possitive towards the blind community, this can be an opertunity for the government employment for them. (a sweet dream)
Date:14/01/2009 URL: http://www.thehindu.com/2009/01/14/stories/2009011458830200.htm Kerala Official information at one's fingertips Everyone hates a visit to a government office. The very thought of spending a whole day shuttling between different sections confronting indifferent employees for a simple piece of information and coming out with one's purpose still unserved, is at the best, depressing. A solution to this "depression" is perhaps in sight. Information is now available at one's fingertips, literally. Just dial 155300 and be welcomed to the government call centre - a one stop shop for information on a variety of schemes and programmes of different government departments. The government call centre at Thiruvananthapuram has been conceived as a single window ICT-enabled facility for interactive governance. Executives manning the centre attend to any queries from citizens regarding details of schemes, programmes, entitlements and welfare benefits of various government departments. The "procedures and formalities" for receiving government benefits or to get hold of that elusive certificate have always been an enigma for the common man. So, the call centre executives are also armed with information on such formalities, sparing people from going around knocking on different doors. The call centre number is accessible from anywhere in the State at the rate of a local call. At present, the call centre provides information on a host of services and schemes associated with 20 different government departments. Among them are the Civil Supplies Department, Revenue, General Education, Kerala State Electricity Board, Kerala Water Authority, Motor Vehicles Department, Local Self-Government Department, Kerala University, Registration Department, SC Department, ST Department, Kerala Women's Commission, NORKA, M.G University, Electrical Inspectorate, Employment and Training Department, Industrial Training Department, Cooperation Department, Parliamentary Affairs Department and Taxes Department (e-filing). The details of various government projects like National Portal of India Insight, and Malayalam computing are also available. The call centre also acts as a complaint registry receiving complaints from the public and passing it on to the respective departments. A telephone-based complaint registration under the Chief Minister's Sutharya Kerala Programme is also being done at the call centre round-the-clock. These complaints are transferred online to the Public Grievance Redressal Cell of the Chief Minister. More importantly, the call centre functions round-the-clock except on national holidays. So, the ext time when you want to know details of a government scheme just relax on your couch and pick up the phone. M.P. Praveen To unsubscribe send a message to [email protected] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in
