Dear accessindian's, You should book mark this site.
http://www.corecentre.co.in Core Centre is Developed & Managed by Consumer Coordination Council(CCC) And Supported By, DEPARTMENT OF CONSUMER AFFAIRS (Ministry of Consumer Affairs, Food & Public Distribution, Govt. of India) Redressal System How our New Redressal System Works? 1. Consumer logs on to our website by entering his login Id and password. The server authenticates his contact details, thereby, avoiding any malpractices in filing complaints 2. Consumer can go to his account and file complaints, which are categorized amongst various segments for fast redressal and accuracy. He can also check the status of all the previous complaints and responses received to them 3. On submission, our Redressal Managers check for the genuineness of the complaint and if found suitable, it is approved in the system for publishing it on the web as a blog; simultaneously, an alert is sent to the brand to view the complaint and respond to it. The response is directly published below the complaint 4. Once the response is published, system sends an automatic alert to the consumer to check the response. Complainant is then asked to comment on the reply. If satisfied, the case is treated as CLOSED 5. If not, the complainant can write back his point of view, in confidence, to Core Centre and the concerned complaint manager again takes up the issue with brand for resolution. Complainant is blocked to write any comments directly once a response is published by the brand 6. Complaint Manager then looks at the whole case and tries to persuade brand and complainant to arrive at a common resolution and closes the case with the comments which are also published on the same blog 7. The blog has the entire flow of the complaint along with the responses, which is made available for public viewing 8. Brands can register, to respond to the consumer complaints. Once registered, Core Centre authenticates the details provided by them before activating their account. Ministry of Consumer Affairs Food & Public Distribution, Govt. of India, issued formal sanction for the CORE Centre Project, to be managed by Consumer Coordination Council (CCC) on 15th February 2005. Shri Sharad Pawar, Hon'ble Minister for Consumer Affairs, Food & Public Distribution, inaugurated the Project on 15th March 2005 - "World Consumer Rights Day 2005". The CORE Project completed 49 months on 31st May2009. Highlights: * Over 1.60 Crores hits received from 50 countries across the globe on www.core.nic.in till date * Over 7.38 Lakh Visits * 18197 Subscribers of CORE Centre E-Newsletter * More than 1.21 lakh of web pages of contents of different consumer related issues e.g.Caselaws, Acts, regulations, Gist of Judgments, Test Reports, Consumer Studies, Articles etc. are uploaded on CORE website. Every month's new pages of contents are being added into CORE website. * More than 64 Thousand Complaints received from March 2005 to June 2009 from all parts of India and also from abroad * Total 7580 complaints (36% of all complaints handled) were resolved by CORE Centre from April 2008 to March 2009. * In the month of June 2009 CORE has received 1011 Complaints, in which 606 Complaints were resolved and 20 Complaints were closed. * Hindi version of CORE Centre website has been launched with selected links. More than 35 thousands hits are being registered per month in the Hindi section of CORE website. * Arrangements made for more regional languages such as Telgu, Malayalam & Gujarati being added. Companies/Organisations visited office of CORE to discuss Consumer Grievances: * Ebay * Idea Cellular Limited * Reliance Infocom * Hutch * TATA Teleservices * Standard Chartered Bank * Vodafone * Club Mahindra So please make use of this site. With best regards, Sanjeev chaodhari Siemens IT Solution and Services (SIS) GIO-AO Tel.: +91 22 6757 2183 Mob.: +91 9820637390 mailto.:sanjeev.chaodh...@siemens.com<mailto:sanjeev.chaodh...@siemens.com> To unsubscribe send a message to accessindia-requ...@accessindia.org.in with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in
