If the complaint about the discrimination to the disabled also addressed, it would have been a great help.
Renuka. Date:27/10/2009 URL: http://www.thehindu.com/2009/10/27/stories/2009102753411100.htm Link: National Railway complaints through SMS soon K. Balchand Messages from passengers will be treated as FIRs should they relate to any kind of crime NEW DELHI: The Railways is planning to introduce a facility to receive complaints about service or security through SMS. The Railways will either expand its Railsampark number 139 to include this service or arrange a new number to receive complaints from passengers on board, Passenger Amenities Committee chairman Shuvaprasanna told journalists here on Monday. The Railways is aiming at redressing problems such as non-availability of water in toilets, medical emergency, security issues - theft, molestation - when the railway-staff are unavailable. The SMS will be treated as an FIR should it relate to any kind of crime and will be received at the Central Crime Control Room and from there to the zonal office concerned for immediate action. The Railways website will have link to a unified complaint registry which will assign a unique ID to the complaint lodged by any rail user. To attract foreign tourists, the Railways is planning to introduce special coaches provided with more aesthetically designed interiors, ergonomically designed seats and toilets, more leg space and wider sleeping berths. Similarly the IRCTC was asked to be more professional in its outlook by developing tour packages to suit all budgets and promote the scheme. The PAC took note of a survey which detailed a lack of awareness of tour packages among people. The PAC has suggested that passengers be allowed to book reservation of retiring rooms electronically much like booking tickets. It also promised that all coaches will get mobile and laptop charging facilities, in due course. Mr. Shuvaprasanna also pressed for improvement of the software to record the mobile number of the passenger and automatically inform the passenger about his PNR status once the chart is prepared. To unsubscribe send a message to [email protected] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in
