I have been contacted whenGirish was stranded and I was told that the airline staff were finding it harder to arrange for the escort in Dubai. The problem was Girish was a first time flyer and he wasn't sure how to react to things. Eventually they sent him on an evening flight. I don't know if such a comment was made, but I was told that the ground staff said they are not bound by the DGCA regulations, such is their level of ignorance.
Subramani -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of pradeep banakar Sent: Monday, February 15, 2010 8:43 PM To: [email protected] Subject: [AI] Fw: (VIB) Re: Act immediately against continued discrimination! ----- Original Message ----- From: Paul Muddha To: Victor John Cordeiro Cc: Pruthvi Hegde ; [email protected] ; [email protected] Sent: Monday, February 15, 2010 1:35 PM Subject: (VIB) Re: Act immediately against continued discrimination! it is atrocious and inhumane to behave that too to a visually challengedd. Let us all fight for justice and prevent such acts in future atleast. I am forwarding this to many of our friends. ----- Original Message ----- From: Victor John Cordeiro To: [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] ; CCPD Cc: Sananda OVM ; Umesh Purohit-OVM ; pranab Kumar Sahu ; Pranab OVM ; Hemanth Thandi-OVM ; Hemanth Subuddi-OVM ; Hemanth Nayak-OVM ; Sonu Golkar ; Sonu-MPVM ; Tharanum Bano-UPVM ; arun Kumar singh ; Arun JVM ; Narendra Modi JVM ; Saritha Thirki JVM ; Sonali Pal JVM ; Vivek JVM ; Vivek Kumar Singh ; Paul Muddha ; Anjum Chandru ; Anjum Taj ; Busegowda ; Shivaram Deshpande ; Dipendra Manocha NAB ; Gopal LCD ; Gopal Mitra ; Homiyar Mobedji ; Jayanth Kumar ; Jayanth AIFO ; Mahantesh Samarthanam ; Mahesh Chandrashekar ; Meenu Bhambani ; Murali Padmanabhan ; Murali C Sharma ; Nagarathna CBM ; Nandini BK ; paul ramanathan ; Pavan Muntha ; PK Pincha ; Prashant Ranjan Varma ; Prashanth Varma NAB ; Praveen Kumar ; Ramudu KT ; sarmistha datta ; Shivaram LCD SARO ; Sucheta NARANG ; Uday Kumar ; Veena Mhatha ; Ketan SS ; Ketan Kotari ; Wikram Carlo ; walter fernandez ; Sandeep Pinto ; Reena Pinto ; Gladi Stella Vinutha ; francis cordeiro ; Felix Carlo ; Divya Cordeiro ; Deepak Koddera ; Deepak John Cordeiro ; Benadicta D'Almaida ; Anil Sikhwera ; Jackson Eric D'Costa ; Purnima LCD ; Venu LCD SARO ; Vardhani Rathnala ; Sudhindra LCD SARO ; Sridhar LCD SARO ; Rajendra LCD SARO ; Niraj LCD SARO ; Barkha LCD SARO ; Arun LCD SARO ; Devi LCD Sent: Monday, February 15, 2010 12:53 PM Subject: Act immediately against continued discrimination! Monday, February 15, 2010. To: The Director General of Civil aviation, GOVT of India, New Delhi. Dear Sir/Madam, Sub-Petition to act immediately against the discriminatory and indifferent attitudes of Emirates airlines staff at Bangalore International Airport!! 1.. Name of the petitioner: Victor John Cordeiro, 2.. Address: #542, 9th Cross, 3rd Phase JP Nagar, Bangalore-560078 Ph. +918026323496, M. +919448071644. Email: [email protected] or [email protected] 3.. Respondents: 1.. Chair person, Emirates Airlines. 2.. Duty Manager, Emirates Airlines, Bangalore Airport. 3.. Check in supervisor, Emirates Airlines, Bangalore Airport. 4.. Customer care counter staff, Emirates, Bangalore Airport. 5.. Security Officer, AAI, Bangalore Airport. 4.. Case details: Girish V. aged 23 years male with partial visual impairment was supposed to travel to Johannesburg from Bangalore by Emirates Airlines and the confirmed ticket details are as follows. EMIRATES - EK 565SUN 14FEB BANGALORE IN DUBAI AE 1025 1300 HINDUSTAN DUBAI INTLNON STOP TERMINAL 3 DURATION 4:05 NON SMOKING RESERVATION CONFIRMED- B ECONOMY ON BOARD: MEAL EQUIPMENT:AIRBUS INDUSTRIE A330-200 EMIRATES - EK 765SUN 14FEB DUBAI AE JOHANNESBURG ZA 1440 2050 DUBAI INTL O.R. TAMBO INTNON STOP TERMINAL 3 TERMINAL A DURATION 8:10 NON SMOKING RESERVATION CONFIRMED- B ECONOMY ON BOARD: MEAL EQUIPMENT:AIRBUS INDUSTRIE A340-500 Girish as usual reported to the customer care of the above mentioned airlines for assistance, at 08.00 Hrs on 14/02/10 initially refused but latter on provided the same to check baggage and get boarding pass. Girish was waiting for the security check and at 09.20 AM on 14/02/10 one of the competent authority of the airlines completely rejected his travel to Johannesburg giving a illogical and baseless reason that the airlines was not informed before at the time of ticket booking that Girish is a Visually Impaired person and needs assistance. Leonard Cheshire Disability South Asia Regional office, based at Bangalore, the company which is sending Girish to Johannesburg from India as the representative of Young Voices to attend the Global meet of young voices across the globe with valid tickets, VISA, Passport and other statutory documents systematically, scientifically and consciously attempted to educate the airline staff but failed miserably. The disabled activists of Rashtriya Viklang Manch-RVM [National Confederation of Disabled] also tried to educate the airline staff about the specific articles of UN Convention on the Rights of people with disabilities on "Accessibility" "right to mobility" and "nondiscrimination". But the sheer ignorance of the duty staff failed to understand even the provisions of "DGCA Guidelines of GOVT India about people with disabilities" and created the most unpleasant and chaotic condition in the airport. Girish was literally harassed, threatened and intimidated with vulgar language and behaviour. Girish was sent out of the check in lounge after snatching the boarding pass, stamped baggage tag and other documents. Girish was waiting at the airlines customer care counter expecting help from the LCD and RVM till 02.00 PM. Finally RVM activists succeeded in getting the attention of Mumbai call centre people which enabled him to travel by 06.25 flight with whole lot of conditions imposed and signing the indemnity bond which was irrelevant and discriminatory. He was supposed to reach the destination at 20.50 Hrs on 14/02/10 but will be reaching at 10.50 Hrs on 15/02/10. This is an act of clear violation of the provisions and articles enshrined in the UN Convention on the rights of people with disabilities, where India has signed and ratified the treaty and the progressive statute of India that is "DGCA guidelines about people with disabilities" We the members of RVM on behalf of 70 million disabled citizens of this country strongly condemn this and urge the appropriate authority to initiate necessary action against the accountable people and airlines in general for having regressive rules even after the ratification of UN Convention on the rights of people with disabilities and DGCA guidelines in India. We demand for immediate, concrete and stringent action within a week of the receipt of this petition or we will be compelled to initiate appropriate action against the concerned authorities. Looking forward for prompt and positive response, With warm regards, Victor John Cordeiro, For, RVM Copies To: 1.. Chief Commissioner Disabilities, GOVT of India, New Delhi. 2.. TheChair Person, Emirates. 3.. Editors of English News Papers. DISCLAIMER: This email may contain privileged information and is intended solely for the addressee, and any disclosure of this information is strictly prohibited, and may be unlawful. If you have received this mail by mistake, please inform the sender immediately and delete this mail. Any information expressed in this mail does not necessarily reflect the views of CANARA BANK. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the Bank. The recipient should check this email and any attachments for the presence of viruses. 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