I really don't know, to what extent my opinion will help you in solving your problem. But you can suggest him few things. 1 If possible, ask him to divert his two landline numbers in third. 2 Buy a duel channel headset, that has the capability to carry the two way sound. 3 Ask him to connect its one end in the landline and the other in the CPU. This will help him to work on computers freely with both the hands and also to attend calls. This will also help to listen to the customer from one ear and meanwhile he can listen to the screen reader that he might be using.
4 If he is unable to find a duel channel headset in the market, ask him to contact AICB Rohini, as I know AICB has worked on the similar problem for one of its student presently working in Amway working as a CCE. But I don't know to what extent this will help him out. I am sorry if I have given any wrong information in my mail. With regards, Swati Sinha -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Sumesh K S Sent: Friday, February 19, 2010 1:40 PM To: [email protected] Subject: [AI] How can we connect land phone with computer Hello Dear friends, Recently one of my friends got an offer to work in a call centre. The call centre is equipped with 3 land phones and one computer. What he want do is that, 1. To attend the phone calls arrive in all these phones, 2. To feed the information got from the incoming calls in the computer, 3. To search and find some information from the computer and convey it to the person who is calling, 4. to search and find the phone numbers of some persons from the computer 5. To make outgoing calls to that numbers 6. To put one call on hold and take the one when an urgent call arrives while attending another call which is not that much important. The problem is that there is no device through which the land phones can be connected with the computer. So all the phones are to be operated manually with out having any voice support. Not only that he has to operate the computer using both of his hands, even while attending a phone call. So to a visually challenged person it is not at all an easy matter to coordinate all these works. What we need is that, 1. A hardware device through which we can connect 3 or more landphones to a computer 2. A software through which we can do all the operations of the phones like dialing numbers, putting a call on hold and receiving another call, call forwarding, etc. This is not the problem of a single person. But all the visually challenged persons who seeks a job in a call centre which is equipped with above mentioned facilities will have to face these difficulties. There are a lot of medium level local call centers having the condition. Those persons who are not having very good English and computer skills can also work in these centers. Because they are mostly using the regional local language. Highly efficient persons can achieve their job in hi-tech call centers which are equipped with the advanced technical devices. There may be some solution to these difficulties. But it may be an expensive one. But the majority of the visually challenged people are not having that standard of language and other skills. But they would be very fluent in the local language which can be effectively utilized in the local call centers. So if we can find a good solution to the problem that will be a great help to a lot of VI people. Even if some solution is available the local call centers may not become ready to accept it if it is an expensive one. So they will be compelled to take the decision to avoid appointing a visually challenged persons in their call centers. So the solution should be a less expensive one. If any of you has some idea about such a hardware and software device please be kind enough to give me the information. If no such product is available in the market, please take the necessary steps to motivate some companies to launch such a product. Expecting your good response, With best regards, Sumesh K S To unsubscribe send a message to [email protected] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in To unsubscribe send a message to [email protected] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in
