please refer rbi master circular on customer services 2009. section 9.5 and
10. all branches of the banks must keep a copy of said circular with them.
however, here i am pasting the particular section. you can also refer the
judgement of CCPD.
9.5 Need for Bank Branches / ATMs to be made
accessible to persons with disabilities
Banks are advised to take necessary steps to provide all existing ATMs /
future ATMs with ramps so that wheel chair users / persons with disabilities
can easily access them and also make arrangements in such a way that the
height of the ATM does not create an impediment in its use by a wheelchair
user. Banks may also take appropriate steps including providing ramps at the
entrance of the bank branches so that the persons with disabilities / wheel
chair users can enter the bank branches and conduct business without much
difficulty.
10. Providing banking facilities to Visually Impaired Persons
In order to facilitate access to banking facilities by visually challenged
persons, banks are advised to offer banking facilities including cheque book
facility / operation of ATM / locker etc. to the visually challenged as they
are legally competent to contract.
In the Case No. 2791/2003, the Honourable Court of Chief Commissioner for
Persons with Disabilities had passed Orders dated 05.09.2005 which was
forwarded by IBA to all the member banks vide their circular letter dated
October 20, 2005. In the above Order, the Honorable Court has instructed
that banks should offer all the banking facilities including cheque book
facility, ATM facility and locker facility to the visually challenged and
also assist them in withdrawal of cash.
Further, in Para 14 of the above Order, the Honorable Court has observed
that visually impaired persons cannot be denied the facility of cheque book,
locker and ATM on the possibility of risk in operating / using the said
facility, as the element of risk is involved in case of other customers as
well.
Banks should therefore ensure that all the banking facilities such as cheque
book facility including third party cheques, ATM facility, Net banking
facility, locker facility, retail loans, credit cards etc. are invariably
offered to the visually challenged without any discrimination.
Banks may also advise their branches to render all possible assistance to
the visually challenged for availing the various banking facilities.
10.1 Guidelines framed by IBA based on the judgement of
Chief Commissioner for Persons with Disabilities
Indian Banks' Association has framed operational guidelines for
implementation of its member banks on providing banking facilities to
persons with disabilities. Banks should adopt / follow the operational
guidelines meticulously.
10.2 Talking ATMs with Braille keypads to facilitate
use by persons with visual impairment
Banks should make at least one third of new ATMs installed as talking ATMs
with Braille keypads and place them strategically in consultation with other
banks to ensure that at least one talking ATM with Braille
keypad is generally available in each locality for catering to needs of
visually impaired persons. Banks may also bring the locations of such
talking ATMs to the notice of their visually impaired customers.
hope this will help,
bhawani
----- Original Message -----
From: "solomon s" <[email protected]>
To: "Access india" <[email protected]>
Sent: Thursday, March 04, 2010 2:59 PM
Subject: [AI] required circular for ATM CONCERNING VI PERSONS PLEASE?
Hello access indians! Greetings to you all! One of my friends is in need
of the circular for ATM to vi persons as the SBI branch in his town
refuses to allow access the facility. May i request my fellow listers to
please send the same to my email ID at: [email protected] hoping to
receiving from you at the earliest. With warm regards solomon.
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