http://timesofindia.indiatimes.com/tech/itslideshow/6467695.cms
BPO jobs: Who's paid how much TOI Tech In the last few years BPO industry has evolved among the biggest employment generators in India. The industry is widely acknowledged to put India on global business map with who's who of the World Business outsourcing their non-core functions to these companies. The economic downturn did take some sheen off the sector. But with economy improving, hiring days are back in Indian BPO sector. Despite US threatening to end tax breaks for companies shipping jobs overseas, hiring in IT-ITeS still looks strong. Wondering how BPO jobs stand in remuneration terms? How good/bad pay master is the Indian BPO sector across various levels. A recent study by US-based Kelly Services, a workforce solutions provider, has some answers. Titled Employment Outlook and Salary Guide, the study looks for trends across key verticals and lists 'Hot Jobs' across sectors. Here's what the guide finds out about salaries in the BPO sector across levels. Business head/Director Qualification: MBA/Degree Experience: 16 years Job description: Implement service strategies. Oversee daily operations as well as marketing, sales and IT. Ensure service levels are met. Plan workflow and structure. Resolve escalated complaints. Min salary: Rs 30,00000 Max salary: Rs 45,00000 VP Operations Qualification: MBA/Degree Experience: 16 years Job description: Oversee all aspects of operations. Handle internal inquiries and divisional operations. Min salary: Rs 25,00000 Max salary: Rs 35,00000 Service Delivery leader Qualification: MBA/Degree Experience: 13 years Job description: Oversee, manage and motivate a team of junior and senior officers. Roster planning and handling of staffing issues such as disciplinary and performance counselling. Min salary: Rs 16,00000 Max salary: Rs 20,00000 Transition manager Qualification: MBA/Degree Experience: 8 years Job description: Handle business transition from onshore to offshore Min salary: Rs 9,00000 Max salary: Rs 12,00000 Quality manager Qualification: MBA/Degree Experience: 8 years Job description: Handle quality of a process and place teams in system. Min salary: Rs 8,00000 Max salary: Rs 10,00000 Process manager Qualification: MBA/Degree Experience: 8 years Job description: Oversee all aspects of operations. Report to call centre manager. Handle internal inquiries and divisional operations. Min salary: Rs 8,00000 Max salary: Rs 10,00000 Trainer Qualification: Diploma Experience: 5 years Job description: Work with HR and call centre manager to provide training on systems, procedures and product knowledge. Facilitate and plan training schedules. Min salary: Rs 3,50000 Max salary: Rs 5,00000 Quality coach Qualification: Diploma Experience: 4 years Job description: Call quality monitoring and mentoring of all customer service representatives. Min salary: Rs 3,00000 Max salary: Rs 4,00000 Analyst Qualification: Diploma Experience: 3 years Job description: Handle operations and analyse data sheets Min salary: Rs 3,00000 Max salary: Rs 4,25000 Voice your thoughts in the blog to discuss the Rights of persons with disability bill at: http://www.accessindia.org.in/harish/blog.htm To unsubscribe send a message to [email protected] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in
