Dear friends, We often talk about negative experiences with organisations. Let me share some positive experience in SBI with respect to providing service to visually challenged customers.
In the account opening screen of SBI, there is a question whether the customer is visually challenged or not. I feel this question should wipe off doubts as to whether accounts can be opened for visually challenged or not. I underwent a training program for clerical staff of SBI. there was a session on providing banking services, especially cheque books, ATM, INB, and MBS to customers. There is a power point slide which explicitly states that all the above should be provided to visually challenged customers. And the trainers are making it a point to explain to all the staff. Since this is a training program initiated by the corporate center, I guess the training material provided is also uniform throughout the country. So, the message would have been conveyed to all the clerical staff members in the country. There is something called staff suggestion box where I can mail any new ideas that will reach the top management of SBI. So, if you have any suggestion to SBI, articulate it in not more than 1000 words and mail it to me and I shall post the same. Note: This is not for problems faced while availing services. Those problems can be sent to a service called "unhappy SMS" and your query will be attended. -- G. Vamshi PH Res : +91 877-2243861 Mobile: +91 9949349497 E-mail ID: [email protected] Skype: gvamshi81 www.retinaindia.org >From darkness unto light Search for old postings at: http://www.mail-archive.com/[email protected]/ To unsubscribe send a message to [email protected] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in
