Indeed an excellent initiative. Mittal -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Mohammed Asif Iqbal Sent: Tuesday, May 15, 2012 5:19 PM To: [email protected] Subject: [AI] Jet airways initiative of training their ground staff on howto deal with guest with special needs
May 11, 2012 Dear all, I am pleased to inform you that Jet airways have taken an initiative to sensitize their ground staff through road shows at all Metros. As you are aware; I and Jeeja Ghosh who was victim of discrimination by airline officials were invited to conduct training sensitization program for ground staff of Jet airways in New Delhi. I and Jeeja both shared our story of discriminations, challenges in life along with miths of disability. We both conducted two sessions and 103 employees of Jet airways attended our session On may 10, 2012. General manager customer Service for Jet airways, Mr. Tejinder Singh who is leading this initiative is confident that we would be able to make a impact on changing attitude and perceptions of ground staff while they handle guest with special needs. Jet airways is going to role out this initiative to Mumbai and other metro. While I welcome the initiative of policy reform which will take while before it is implemented. I thought offering our assistance with regard to conducting training and sensitization to ground staff of airlines might be most practical and quickest solution in illuminating discrimination. I also had a meeting with deputy director General civil Aviation, Mr. Lalit Gupta, requesting him to replicate Jet airways initiative to all other domestic airlines in India. I and Jeeja were pretty satisfied with yesterday's training and look forward to support such initiative in the future. Thanks and regards Asif Search for old postings at: http://www.mail-archive.com/[email protected]/ To unsubscribe send a message to [email protected] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in Search for old postings at: http://www.mail-archive.com/[email protected]/ To unsubscribe send a message to [email protected] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in
