Hi, Kanchan, we can add to your anger. We roughly receive such queries every other day from various places, and no bank appear to be knowing, and very few respecting even after being apprised of the RBI & IBA directives on the matter. Even the customer care & internal grievance redressal system of most banks are unaware and have been of any help in many cases.
A few times we wrote to RBI - to their customer services dept, and the dept of banking operations development - showing them the continuance/issuance of contradictory rules by banks much after their June 2008 circular but to no avail. Wonder if RBI has in place any mechanisim to monitor if their directives are being followed, such as during bank audits & inspections. We think instead of a bank branch or their head office, shouldn't RBI be asked what and how do they ensure that their directions are not violated. Because an official at the bank branch level is less to be blamed as he/she is many a times only trying to follow their internal circulars. Bharat, you might like to try the internal grievance redressal system of SBI. Send SMS UNHAPPY to 08008202020. You would get an auto confirmation sms and later a call asking for reasons for your emotion expressed. thanks, Pranay Gadodia | Programme Manager Project Eyeway - A knowledge resource for living a fuller life with vision loss C/o Score Foundation, 17/107, Basement, Vikram Vihar, Lajpatnagar 4, New Delhi 110024, INDIA. Helpdesk:+91 - 11 - 460 70 380 (Monday to Friday 10am to 5pm) Office Phone: +91 - 11 - 26472582/81 Email: [email protected] Website: www.eyeway.org ----- Original Message ----- From: "Bharat" <[email protected]> To: <[email protected]> Sent: Monday, September 17, 2012 11:22 PM Subject: Re: [AI] unfare treatment while opening account: SBI well, the options given under visually challenged catagory are outright disadvantageous with scores of limits being heaped upon the visually impaired. I've been through the standard interface for SBI & I see no reason why a crippled interface should be handed down to the visually impaired in the name of accessibility! Kanchan, i may have to wait for a bit before i can give you all those details, since I am only free at the weekends. I still remember, the way you helped me acquire an account with ICICI along with Monica. I can't thank you enough for that! in the meantime, it would be great if I could get any pointers towards the complaint subnmission forms online or the email IDs where one may esscalate the same. On 9/17/12, Sheik mohammedali <[email protected]> wrote: > why under illiterate category? on sbi page itself there is a link for net > banking for visually challenged! Check out this link and make them to be > aware! > https://www.onlinesbi.com/vc/instructions.htm > ----- Original Message ----- > From: "Bharat" <[email protected]> > To: "Accessindia" <[email protected]> > Sent: Monday, September 17, 2012 10:27 PM > Subject: [AI] unfare treatment while opening account: SBI > > >> Hi All, >> >> I would need your help here. Recently I have been trying to get a >> joint account with my brother in the Nehru Place branch of SBI. >> Initially, the bank officials were extremely hesitant to open my >> account. However, after a lot of procrastination, my account has been >> opened under: 'illiterate' catagory, wherein, I've not been provided >> with any ATM, chequebook or netbanking etc. but only with an account >> that can be opperated in OTC or over the counter manner, wherein I >> would have to be present physically in the branch to carry out all the >> transactions including balance inquiries & so on. >> >> I have gone about researching the details of Banking Ombudsman & have >> found out the same on the RBI site at: >> >> http://www.rbi.org.in/scripts/PublicationsView.aspx?Id=6564 >> >> however, unfortunately, it only lists the options for contacting the >> concerned authority via snail mail, in so that, it doesn't list any >> emails or other contact forms. >> >> request you ot assist me with the relevant contact details of the >> authorities, so I may do the needful. >> >> your help & ideas would be appreciated. >> >> >> Search for old postings at: >> http://www.mail-archive.com/[email protected]/ >> >> To unsubscribe send a message to >> [email protected] >> with the subject unsubscribe. >> >> To change your subscription to digest mode or make any other changes, >> please visit the list home page at >> http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in >> > > > > Search for old postings at: > http://www.mail-archive.com/[email protected]/ > > To unsubscribe send a message to > [email protected] > with the subject unsubscribe. > > To change your subscription to digest mode or make any other changes, please > visit the list home page at > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in > > Search for old postings at: http://www.mail-archive.com/[email protected]/ To unsubscribe send a message to [email protected] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in Search for old postings at: http://www.mail-archive.com/[email protected]/ To unsubscribe send a message to [email protected] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in
