On 31 Oct 2013 04:08, "Shireen Irani" <[email protected]> wrote:
> A number of Dell users have complained that their new Latitude 6430u > Ultrabooks "smell of cat urine". > > Dell engineers have ruled out biological contamination, and said the > smell was not a health hazard. > > The problem lay in the manufacturing process, which has now been > changed, the company said. > > Users affected by the issue should send their laptop back for replacement > parts. > > Customers first raised the issue with Dell's high-end business laptop in > June. > > "A few weeks ago I got a new Lattitude 6430u for work," one user > called Three West complained on Dell's hardware support forum. "The > machine is great, but it smells as if it was assembled near a tomcat's > litter box. It is truly awful!" > > Another customer, Hoteca, said: "I thought for sure one of my cats > sprayed it, but there was something faulty with it so I had it > replaced. The next one had the same exact issue. It's embarrassing > taking it to clients because it smells so bad." > > Other users said they had blamed their cats for the smell. > > Dell support technicians initially suggested that users should clean > the laptop air vents with compressed air, but users complained that > the odour persisted. > > In September, a customer known as Malioz raised a concern that the > cause of the problem could be to do with the polymer used in the > laptop plastics, and asked whether chemicals causing the smell could > be a health hazard. > > Replacement parts > > After an investigation, Dell concluded that the odour was not > hazardous to health. > > > Dell has said that the cause of the smell is not a biological > contaminant "The smell is not related to cat urine or any other type > of biological contaminant, nor is it a health hazard," Dell support > technician SteveB said. > > The problem was related to the manufacturing process, and had now been > resolved, he said. > > "If you order an E6430u now, it will not have the issue." > > Dell recommended that users should send affected laptops away for a > replacement palm rest. > > News of the issue spread after a link to the thread was posted to > ment palm rest. > > News of the issue spread after a link to the thread was posted to > discussion site Reddit. > source: > http://www.bbc.co.uk/news/technology-24741832 > > Register at the dedicated AccessIndia list for discussing accessibility of > mobile phones / Tabs on: > > http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in > > > Search for old postings at: > http://www.mail-archive.com/[email protected]/ > > To unsubscribe send a message to > [email protected] > with the subject unsubscribe. > > To change your subscription to digest mode or make any other changes, > please visit the list home page at > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in > > > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of > the person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > Register at the dedicated AccessIndia list for discussing accessibility of mobile phones / Tabs on: http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in Search for old postings at: http://www.mail-archive.com/[email protected]/ To unsubscribe send a message to [email protected] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list..
