De-jargoned: Talking ATMs These are designed according to ‘access to all’ standards Saurabh Kumar Source: http://www.livemint.com/Money/5lNUlKxQViiQKQAXwEs5BO/Dejargoned-Talking-ATMs.html
The Reserve Bank of India (RBI) on 21 May notified all scheduled commercial banks to deploy only “talking ATMs” starting 1 July and also provide a plan to convert all the existing ATMs into talking ATMs with Braille keypads. A directive issued in April 2009 had asked banks to make at least one-third of the ATMs voice-enabled. But it was revised to make “all” ATMs voice-enabled, maybe due to lack of traction. Talking ATMs is a part of the set of directives issued by the central bank to make ATMs friendly for differently-abled users. Other directives include building ramps for wheelchair users, lower-height ATMs, and providing magnifying glasses for those with poor vision. Let’s understand how talking ATMs work. Machine and card The cards to be used at these ATMs are the same as those issued by banks currently. The machines, however, are different. Talking ATMs are designed according to “access to all” standards, which means that the keypads of the ATM should be at a height that’s easily accessible by someone who is wheelchair-bound, there should be ramps, provision for a headphone, voice guidance technology should be enabled and available in multiple languages, and there should be Braille stickers for visually challenged users. According to NCR Corp., a manufacturer of ATMs, banks can either deploy new talking ATMs or upgrade existing machines by changing the software and upgrading the hardware. How does it work? Typically, talking ATMs work on “text to speech” format, which means the text on the screen can be heard. A visually impaired user needs to attach the headphone to the machine. The machine guides the user in understanding how the machine works. It will also guide the user in keying in the required data using the numeric keypad. A key feature of these machines is that the user can blank out the screen of the ATM to prevent shoulder surfing. Features and methods of use may vary across manufacturers. The road ahead Banks need to take necessary steps to implement the directive and apprise the customer service committee of the bank to ensure and report compliance. However, RBI has allowed banks to not have ramps at branches where it’s not possible. Also, for now, it’s been left to the banks to create awareness about the talking ATMs and inform customers about the available service. The directive from the apex bank is important and in the larger interest of the society. Implementation, within the given time frame, is equally important. Register at the dedicated AccessIndia list for discussing accessibility of mobile phones / Tabs on: http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in Search for old postings at: http://www.mail-archive.com/[email protected]/ To unsubscribe send a message to [email protected] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list..
