Yes Shiv, it will be quite a challenge but I guess that would be the same if
a hearing and speech impaired person visited Dining in the Dark.

I would love for someone in this group who has learnt sign language and has
interacted independently with the hearing and speech impaired to share their
experiences- challenges and ease.
Hoping to hear from someone
Cheers,
Nidhi Goyal
Disability and gender rights activist
I tweet @saysnidhigoyal



-----Original Message-----
From: AccessIndia [mailto:accessindia-boun...@accessindia.org.in] On Behalf
Of Shiv
Sent: Saturday, May 02, 2015 9:47 AM
To: 'AccessIndia: a list for discussing accessibility and issues concerning
the disabled.'
Subject: [AI] Sign of the times

A great idea and initiative! However, how will blind people access this
place???

 

Source:

http://www.mumbaimirror.com/mumbai/others/Sign-of-the-times/articleshow/4712
7593.cms?prtpage=1

Sign of the times

 

 

By Benita Fernando, Mumbai Mirror | May 2, 2015, 05.03 AM IST

 

 

Sign of the times

 

(Left to right) Steward Rohit Patil, hostess Baljeet Kaur, head of training
Clyde Castellino with Anuj Shah and Prashant Issar

 

City gets its first eatery with deaf-mute only service staff, encouraging
guests to place orders using sign language.

 

If you wish to order a bowl of piquant kaffir rasam at Powai's just-launched
Mirchi and Mime (M&M), you are going to have to interlock your pinkies into
a 'S' before you raise your index, middle and ring fingers of one hand.
Staying on for main course? Tell the steward you want the guinea fowl inside
out by making a 'T' with your index fingers, and then the number 8. 

 

If that's exactly what Rohit Patil ends up bringing to your table 20 minutes
later, without you having uttered a word, it's because the restaurant's
service staff of 27, all hearing and speech impaired, have been training to
have their service down to pat for the last 14 weeks. 

 

Owned by Anuj Shah and Prashant Issar, the 80-seater offers a pan-Indian
menu in a fine-dining setup where a massive wall pays homage to traditional
cooking techniques with framed brass ladles and ancient scrapers. Inside the
kitchen, dessert chef Mahesh Chinde carries his disability lightly on his
shoulders as he puts together a portion of sitaphal panna cotta. 

 

The idea to keep sign language as the mainstay of service at their first
establishment (the duo insists it's one of 21 they plan to roll out in
India, and possibly abroad) came to Issar when he came across Signs
Restaurant staffed by deaf waiters in Toronto's Yonge and Wellesley area.
Issar, whose 20-yearlong of hospitality experience, including an association
with London's Masala Zone and Michelin-starred Amaya as GM, says he realised
that the hearing-and-speech impaired not only make for focused talent with
little to distract them, they almost always are competent non-verbal
communicators. He insists they have been hired for their ability, not
disabilities. "We wished to present Indian food creatively while helping
develop employable skills," he says. 

 

All picked from Chembur's Rochiram T Thadani School for Hearing Handicapped
and the National Society for Equal Opportunities for the Handicapped
(NASEOH), the staff has been trained by Dr Reddy's Foundation and Clyde
Castellino, M&M's head of training. 

 

For this assignment, Castellino had to learn Indian Sign Language from
scratch. Shah considers it a valuable investment, arguing that hiring the
disabled is not part of the firm's CSR; they make up their core resource. 

 

And so, animated faces, dancing eyes and flying fingers are an everyday
thing at M&M. Issar's arrival is indicated by air-drawing a tattoo on the
forearm; Shah, by his spiked hair; Castellino, by an earring, and 21-yearold
hostess, Baljeet Kaur, whose family of five is speech-and-hearing impaired
too, by her curls. 

 

Not just the staff, the eatery also encourages guests to indulge in
gestures. Their imaginative menu carries simple 2-step sketches of signs
next to corresponding dishes that customers can follow. A simple gesture
glossary also helps indicate nuances of taste, including salt and spice. It
gets even more interesting when choosing meats. The fingers must flutter if
you crave fish or mimic a hen's beak for a portion of chicken. For the more
officious meetings, the manager is happy to present you with a printed set
menu, and no, it's not uncouth to point-and-order here. 

 

"We want our service to be as seamless as that at a regular restaurant, and
ensure our food is the cornerstone," hopes Issar. 

 

Ground Floor, Transocean House, Lake Boulevard, Hiranandani Gardens, Powai.
Call: 41415151. Opens today.

 

Regards,

 

Shiv



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