SlA's generally contain the provisioning model, monitoring, and
auditing capabilities.
http://www.architecturejournal.net/2006/issue7/F6_Enable/default_pf.a
spx
--- In [email protected], "Colette Lamm"
<[EMAIL PROTECTED]> wrote:
>
> Hello,
> I am helping prepare service level agreements for internal IT and
> wondered if any of you have done this before. I would love to see
> sample documents/support structures that other organizations are
using.
>
> Thank you,
> Colette Lamm
>
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