An update: I have tried to remove the user profile and recreate a new one. Same result happens of being prompter for a password, and then being rejected.
I have removed the account from Outlook and created a new one that points to the user's account in Ex2k sp3. Same result. I have followed MS KB Q321652 which talks about missing one or more values in the registry for HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientProtocols. I looke dup the registry entry, noticed one of them were missing, added the missing string and rebooted. Same result. I have taken password authentication to none. Same Result. I have removed the local area connection in her Windows XP, installed a new local area connection, and made sure that TCP/IP was in there. Same Result. I however can not uninstall TCP/IP, just uncheck it. I have released and renewed ipconfig. Same result. I have put her computer on DHCP. It was a static IP before, and we have DHCP running in the office for laptop users. Same result. Just to re-fresh everyone on this problem: ##### I have been battling a problem with one of my user's machines for the past week. She is running Windows XP Pro, Office XP Pro SP1. Whenever she starts up her Outlook, she gets prompter for the username, password and server. I put the information in exactly as it should be (and have verified with my AD on the server) and I get the following message: "Your login information was incorrect. Check your username and domain, then type in your password again. If your account is new or if your administrator requested a password change you need to click Change Password then logon with your new password." I re-check the info in the AD on the server via VNC so I am right there at her terminal doing double checks. I re-enter the password, and get the message again. I change the password on the AD, then enter the new password on her Outlook (usually use 1 as the password so I know I type it correct) and still get the above error. I need to get this resolved for her as she is in charge of accounting and has made my life hell in the past because since I am the IT Manager I should be all knowing, all powerful (a common misconception by those users that know no better) So, please if anyone knows what I can do to resolve this, please let me know. I'm at my wits end! ###### Thanks, Chris List info : http://www.activedir.org/mail_list.htm List FAQ : http://www.activedir.org/list_faq.htm List archive: http://www.mail-archive.com/activedir%40mail.activedir.org/
